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71% Of Millennials Browse Customer Reviews Of Professional Services
More than half of all people in need of a professional service turn to online reviews.
According to online reviews statistics, 59% utilized online reviews to choose an attorney or a physician.
Young people (age 18-35) are a lot more inclined to work with an expert based on online reviews. Only 19% of millennials will think about working with a legal representative without any.
Source: Thomson Reuters
89% Of Customers Choose To Read Reviews Using Their Mobile Devices
Be it through an app or a mobile web browser, people young and old prefer to read reviews on their mobile devices.
Source: Statista
If A Business Takes Care Of Issues Rapidly And Effectively, 95% Of Unhappy Consumers Will Return To A Company
Customers don't anticipate you to be perfect. They do expect you to deal with things when they go wrong. If there's absolutely nothing else a business can do to solve an issue, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
53% Of Americans Consider Item Reviews And Scores As The Most Crucial Part Of The Online Shopping Experience In 2018.
Today's consumers are smart and desire the very best bang for their dollar. It's no wonder that they consider reading reviews as a huge part of the buying decision.
Source: Statista
More Than Half Of Individuals Aged 25-34 Published Reviews
According to Statista, the younger generations are purportedly the more vocal ones.
Source: Statista
Software Application Reviews Impact Over 98 Percent Of All Purchasers
18 percent of software buyers consider reviews to be a vital factor in the purchase procedure. Software application reviews have no effect whatsoever on just 2% of customers. Two-thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
Only 44% Of Local Companies Have Claimed Their Google My Business Listing
That's 56% of your competitors that aren't taking advantage of their listing.
While business listings on the significant review platforms are complimentary, a surprisingly low number of businesses actually make use of them.
Although we now understand why customer reviews are so effective, the majority of businesses apparently don't.
Source: LsaInsider
63.6 Percent Of Consumers Check Out Google To Check For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) behind.
When it comes to trust, these online review statistics reveal the general appeal of a site can just go so far.
Source: Review Trackers
The Majority Of Local Companies Have Approximately 39 Google Reviews
Individuals like to share their experience after they have visited a supplier. Online review trends show people prefer to comment if they had a positive experience, rather than a average or negative one.
Source: Brightlocal
53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of consumer reviews remain without a response. That's regrettable, because those companies are losing consumers that way.
Source: Review Trackers
60 Percent Of Customers Seek Advice From Blog And Social Media Network Reviews On Their Mobile Phones Prior To Shopping
In-store shopping is influenced considerably by blogs and reviews on social networks. With men being twice as likely to be affected than women.
Reviews and score data show people value the viewpoint of peers more than any other content.
Source: Collective Bias