61 Percent Of Regional Businesses Have An Average Ranking Of 4 Or 5 Stars

Overall 2 out of 3 companies have outstanding and great scores. Only 5% of companies have a ranking listed below three stars.

Source: Brightlocal

Google Accounts For 57.5 Percent Of All Reviews Throughout The World

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here's the online reviews circulation rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

53% Of Customers Anticipate Companies To Answer Back Within A Week To Negative Reviews

Online review stats show that 63% of client reviews stay without a response. That's regrettable, due to the fact that those businesses are losing customers that way.

Source: Review Trackers

Online Reviews Affect 67.7% Of Customer Buying Decisions

More than two-thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

If They Were Asked, 77% Of Customers Would Definitely Post A Review

More than a 35% would submit a review to advise others about their client experience and 24% would rather direct their review to the business itself.

Over a 26% would be willing to give a review to assist other people with their decision making process.

Source: Podium

If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More

We already touched upon the positive and negative reviews and their impact on customers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are positive. People expect to see some negative reviews.

Source: Capterra

95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Services

Leisure and business travelers alike read reviews to form an opinion. Business tourists read an average of 5 reviews vs. 6-7 for leisure tourists.

Source: Trust You

15% Of Consumers Don't Trust Businesses Without Online Reviews

No trust means no interactions. 15 percent of potential clients will not even think about doing business with a business they can't find viewpoints about.

Source: Statuslabs

90% Of Users Need Less Than 10 Reviews To Form An Opinion About A Business

You understand what people say about first impressions?

Users get their first impression of your businesses through reviews. Typically through less than 10 of them.

Think about asking your visitors to compose one if you do not have reviews on your website.

Source: Martech Zone

53 Percent Of Americans Consider Product Reviews And Scores As The Most Important Part Of The Online Shopping Experience In 2018.

Today's shoppers are wary and desire the best bang for their buck. It's no wonder that they consider checking out reviews as a huge part of the purchasing decision.

Source: Statista

Just 6 Percent Of Consumers Do Not Rely On Client Reviews At All

According to consumer review data, a tremendous 19% of customers always rely on online reviews and never ever a buy without reading reviews initially.

Source: Statista

98% Of Yelp's Browsers Purchased From A Business They Found On The Website

Typically, 142 million customers check out Yelp on a monthly basis. If you have not declared your totally free Yelp business page, this is as good a time as any.

Source: RevLocal

77% Of Consumers Do Not Rely On Reviews That Are Older Than Three Months

Consumers don't care how great your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.

Customers know businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that businesses need to be constantly requesting reviews.

Source: Statuslabs

70% Of Consumers Need To Check Out At Least 4 Reviews Before They Can Trust A Business

4 reviews may be too few. Many people check out a lot more reviews to get a better idea of how the business is actually doing. Don't depend on that fact alone.

Source: Brightlocal

Online Product Reviews About A Product Can Boost Its Conversion Rate By More Than 270%

User review stats reveal the purchase possibility for a product with 5 reviews is 270% higher than the very same product without reviews.

Source: Spiegel Research Center

95% Of Unhappy Clients Will Return To A Company If A Business Makes An Effort To Resolve Problems Quickly And Effectively

Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there is absolutely nothing else a company can do to fix a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

64 Percent Of Americans Agree That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of consumers who read client reviews, agree that it increases their buying confidence.

Businesses utilize the reviews to enhance their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

89% Of Clients Prefer To Read Reviews On Their Mobile Devices

Be it through an app or a mobile browser, individuals prefer to read reviews on their cell phones.

Source: Statista