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89% Of Customers Read A Companies Responses To Reviews
Not only do a lot of clients check out the review replies, 30% of them highly value them. Almost 96% read the responses to their own reviews.
Source: Brightlocal
77% Of Consumers Do Not Rely On Reviews That Are Older Than 3 Months
Consumers don't care how great your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.
Customers understand businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.
It is for this reason that companies should to be continuously asking for reviews.
Source: Statuslabs
30% Of Consumers Feel Positive About A Business Which Responds To Online Reviews
Keeping in touch with your customers builds their trust. Even something like responding to their remarks and reviews can make them feel appreciated.
As you may expect, customers who feel this way are happy to spend more money with a business.
Source: Statuslabs
72% Of Customers Won't Take Action Before They Read Some Reviews
No matter how captivating your marketing is, you still need client reviews. There is no skirting around it. Consumers are still happy to hear you out, but they trust other individuals more.
Source: My Testimonial Engine
49% Of Customers Consider The Quantity Of Online Reviews As An Essential Consideration Of Their Purchasing Decision
Customers value not just the quality or nature of the reviews, however they consider their quantity and recency also.
The share of consumers, who pay attention to the number of reviews is currently at 46 percent.
Source: Brightlocal
64 Percent Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30 percent of consumers who check out client reviews, agree that it increases their buying confidence.
Businesses use the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
53 Percent Of Americans Consider Product Reviews And Ratings As The Most Important Part Of The Online Shopping Experience In 2018.
Today's shoppers are smart and desire the very best bang for their dollar. It's not surprising that that they consider checking out reviews as a big part of the buying decision.
Source: Statista
88% Of Executives View Reputation Risk As A Top Business Concern
Reputation management statistics show a business's reputation doesn't impact simply the clients. Prospective team members likewise look at scores and take a look at reviews.
Source: Deloitte
67% Of Customers Claim That Reviews Are A "Very Important" Factor When Choosing A Service Provider
When consumers have to pick a service provider, reviews have a massive impact on their decision.
Source: DemandGenReport
82% Of Customers Go To Review Websites Because They Wish To Acquire An Item Or A Service And Want To Get The Facts About The Businesses Services And Products.
Users come due to the fact that they have actually currently formed a purchase decision. The bulk of them (89%) purchase within a week of their visit.
Source: RevLocal
USA Shoppers View "Product Performance" To Be The Most Helpful Information In Product Reviews
When individuals read reviews, they focus on various elements of the shopping experience. However according to online review stats, 60% of them are most thinking about the product's performance.
Customer satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of US clients.
Source: Statista