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89% Of Customers Review A Companies Feedback To Reviews
Not only do the majority of individuals check out the review replies, 30% of them highly value them. Nearly 96% read the reactions to their own reviews.
Source: Brightlocal
Reviews Are The 3rd Most Prominent Ranking Factor For Google's Local 3 Pack
Review signals (quantity, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking factors go for the local 3 pack.
Source: Moz
More Than Four Negative Reviews About A Business Or Service Might Reduce Sales By 70%
One negative review is enough for 35% of a website's visitors to choose not to buy. 3 negative reviews can cost a business 59% fewer sales.
Naturally, they can be compensated by the sheer variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
77% Of Customers Would Undoubtedly Submit A Review If They Were Asked
More than a 35% would leave a review to inform others about their customer experience and 24% would probably direct their review to the company itself.
Over a 26% would want to submit a review to assist other people with their choice making process.
Source: Podium
53% Of Consumers Expect Companies To Answer Back Within A Week To Unfavorable Reviews
Online review statistics show that 63% of consumer reviews stay without a reply. That's regrettable, due to the fact that those businesses are losing clients that way.
Source: Review Trackers
Clients Could Invest 31 Percent More With A Business That Has Excellent Reviews
Focus on this statistic. The more detailed other users explain your product or service, the more cash you can charge and customer review stats reveal to us exactly how much more.
Source: Martech Zone
70 Percent Of Consumers Prefer To Find Out About A Business By Means Of Reviews And Articles, Instead Of Ads
Ads are all well and good, but it deserves trying a different approach also. Reviews are without a doubt the best way to discover the truth about a product or service.
Source: Statuslabs
74 Percent Of Regional Businesses Have At Least 1 Google Review
A single review is far from enough to enhance your website's SERP ranking.
Taking a look at online scores data, we found out that a company requires to have a minimum of 40 reviews before people "Award" it with a star.
Source: Brightlocal
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
Due To The Fact That They Desire To Acquire A Product Or A Service And Want To Get The Truth About The Businesses Products And Services, 82 Percent Of Consumers Visit Review Websites.
Users come because they have actually already formed a buying decision. The bulk of them (89 percent) purchase within a week of their visit.
Source: RevLocal
30% Of Consumers Feel Favorable To A Business Which Responds To Online Reviews
Communicating with your clients creates trust. Even something as basic as responding to their remarks and reviews can make them feel appreciated.
As you may expect, clients who feel this way are ready to invest more money with a company.
Source: Statuslabs
89% Of Buyers Want To Read Reviews On Their Mobile Devices
Be it via an app or a mobile browser, people young and old choose to read reviews on their cell phones.
Source: Statista