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89% Of Consumers Browse A Businesses Feedback To Reviews
Not only do the majority of consumers check out the review replies, 30% of them value them highly. Almost 96% read the feedback to their own reviews.
Source: Brightlocal
83% Of All Younger People Were Invited To Give A Review Recently
Of those invited, 80% of clients did submit a review. Overall, companies have actually asked 66% of all clients to submit a review on their company.
Source: Brightlocal
74 Percent Of Local Companies Have At A Minimum, One Google Review
A single review is far from enough to improve your site's SERP ranking.
Looking at online scores statistics, we learnt that a company requires to have a minimum of 40 reviews before consumers "Award" it with a star.
Source: Brightlocal
91 Percent Of Millennials Turn To Online Reviews As Much As Friends And Family
Online review stats place consumers' reviews as the most trustworthy source of recommendations. Online reviews generally carry the very same weight as recommendations from loved ones.
Source: Brightlocal
Half Of All Millennial's "Constantly" Check Out Online Reviews For Businesses
Younger individuals know the worth of being informed. User-generated material has an indisputable influence on consumers.
If businesses stop to consider the power of client reviews over millennials, they will recognize what they've been missing out on. Older people are various though, only 6% of people aged 55 or older read reviews.
Source: Brightlocal
70% Of Consumers Choose To Find Out About A Business Via Posts And Reviews, Instead Of Advertisements
Advertisements are all well and good, but it's worth attempting a different approach as well. Reviews are without a doubt the very best way to discover the truth about a service or product.
Source: Statuslabs
95% Of Unsatisfied Customers Will Return To A Business If A Company Manages To Solve Problems Quickly And Efficiently
Consumers do not anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there's absolutely nothing else a company can do to fix a problem, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of American Consumers
24% of US consumers consider reviews as 'incredibly influential'.
To highlight the value of online reviews and scores, did you understand that 81 percent of customers will pay more for an item with reviews and those same clients are also willing to accept slower shipping times for such items.
Source: Turntonetworks
53% Of Customers Anticipate Businesses To Respond Within A Week To Negative Reviews
Online review statistics prove that 63% of customer reviews go on without a response. That's regrettable, since those businesses are losing clients that way.
Source: Review Trackers
63.6% Of Customers Check Out Google To Read Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) behind.
When it comes to trust, these online review stats show the basic appeal of a website can only go so far.
Source: Review Trackers
Facebook Reviews Affect More Than 50% Of Customers' Purchasing Decisions
Facebook is currently the most popular social network which can also affect our purchasing preferences.
According to social reviews statistics, Facebook impacts the majority of users' purchase decisions.
If it has favorable reviews, Facebook reviews statistics expose that four out of 5 users are most likely to rely on a local business.
Source: RevLocal
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Business
The star rating is the first thing consumers see. Still, users pay attention to other factors as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a third of USA consumers.
Source: Statista