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Unfavorable Reviews Can Improve Conversion By As Much As 85 Percent
It sounds crazy, but negative reviews can be a positive force for users to devote more time on your website. According to online review stats, individuals spend more than five times as long on a website when they read negative reviews.
When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. A frustrating 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.
Source: Reevoo
91% Of Companies Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member
The 86% of companies doubt the integrity of online reviews. However, they recognize the huge effect user scores have on their business. Undesirable client or employee reviews can influence 90% of job seekers.
Source: Career Arc
If They Were Asked, 77% Of Clients Would Undoubtedly Give A Review
More than a 35% would leave a review to advise others about their client encounter and 24% would most likely direct their review to the business itself.
Over a 26% would be willing to give a review to assist other individuals with their decision making process.
Source: Podium
Most Local Companies Have Approximately 39 Google Reviews
Individuals like to share their experience after they have gone to a supplier. Online review trends show people prefer to comment if they had a favorable experience, rather than a unfavorable or mediocre one.
Source: Brightlocal
US Buyers View "Product Performance" To Be The Most Useful Info In Product Reviews
They focus on different elements of the shopping experience when people read reviews. But according to online review statistics, 60% of them are most interested in the item's performance.
Customer satisfaction, product quality and quality in time are the next few considerations for more than 50% of US consumers.
Source: Statista
95% Of Disappointed Consumers Will Return To A Company If A Business Manages To Solve Issues Quickly And Effectively
Consumers do not anticipate you to be perfect. They do expect you to deal with things when they go wrong. If there is nothing else a business can do to deal with an issue, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
98 Percent Of Yelp's Site Visitors Purchased From A Business They Found On The Website
Usually, 142 million customers visit Yelp every month. This is as good a time as any if you haven't declared your complimentary Yelp business page.
Source: RevLocal
89% Of Clients Prefer To Read Reviews Using Their Mobile Phones
Be it by means of an app or a mobile internet browser, people prefer to read reviews on their cell phones.
Source: Statista
The Typical Review Word Count Has Become 65% Much Shorter Since 2010
At the present time reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is typical to that of tweet from twitter.
Source: Review Trackers
Over Half Of Consumers Aged 25 To 34 Wrote Reviews
According to Statista, the more youthful generations are apparently the more vocal ones.
Source: Statista
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
73 Percent Of Customers Believe Customer Reviews Are More Important Than Star And Number Scores
Online review stats make it clear individuals aren't satisfied with scores alone.
Written reviews make the stats appear more authentic which is what the prospective consumers are trying to find. Almost a third of customers say written reviews are the only feature that makes them think the sites' reviews are helpful and pertinent.
Source: Fan and Fuel