64 Percent Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who read client reviews, concur that it increases their buying confidence.

Businesses use the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

73 Percent Of Consumers Think Consumer Reviews Are More Important Than Star And Number Ratings

Online review stats make it clear individuals aren't satisfied with scores alone.

Consumer reviews make the stats appear more genuine which is what the potential customers are trying to find. Almost a 3rd of customers say composed reviews are the only feature that makes them believe the websites' reviews are pertinent and helpful.

Source: Fan and Fuel

82% Of Consumers Go To Review Websites Because They Wish To Acquire An Item Or A Service And Want To Get The Facts About The Businesses Products And Services.

Users come because they have actually already formed a purchase decision. The bulk of them (89%) buy within a week of their visit.

Source: RevLocal

72% Of Customers Won't Take Action Before They Check Out Some Reviews

Regardless of how captivating your marketing is, you still require consumer reviews. There's no way around it. Customers are still willing to hear you out, but they rely on other people more.

Source: My Testimonial Engine

49% Of Customers Consider The Number Of Online Reviews As An Important Consideration Of Their Buying Decision

Consumers value not only the quality or nature of the reviews, but they consider their quantity and recency as well.

The share of customers, who pay attention to the number of reviews is currently at 46%.

Source: Brightlocal

If A Business Deals With Issues Quickly And Efficiently, 95% Of Dissatisfied Clients Will Return To A Business

Customers don't expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is absolutely nothing else a company can do to fix a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

61% Of Local Businesses Have A Typical Ranking Of 4 Or 5 Stars

Overall two-thirds of businesses have good and outstanding scores. Just 5% of companies have a ranking listed below three stars.

Source: Brightlocal

83% Of All Young Shoppers Were Asked To Post A Review Recently

Of those invited, 80% of customers did give a review. Overall, companies have asked 66% of all customers to post a review on their company.

Source: Brightlocal

Fifty Percent Of All Millennial's "Always" Read Online Reviews For Businesses

More youthful people know the worth of being informed. User-generated content has an unassailable influence on customers.

If businesses think of the power of customer reviews over millennials, they will realize what they've been missing out on. Older people are various though, only 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

Majority Of Consumers Won't Utilize A Service If It Has Less Than A 4 Star Ranking

This stat is one of lots of that illustrate the value of online rankings. Now that news of customer complete satisfaction travels this quick, keeping your consumers delighted is more important than ever.

57 percent of customers have actually looked for companies with more than four stars in 2018, which is up from 48% in 2017.

Furthermore, 11% looked just for businesses with a best five star rating.

Source: Brightlocal

60% Of Customers Seek Advice From Blog And Social Network Reviews On Their Mobile Devices Prior To Shopping

In-store purchasing is influenced substantially by blogs and reviews on social media. With males being twice as likely to be influenced than women.

Reviews and rating data reveal individuals value the viewpoint of peers more than any other material.

Source: Collective Bias