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Favorable Reviews Encourage 68 Percent Of Customers To Use A Local Business
Because the huge bulk of customers read reviews, you would want yours to be appealing to new customers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
USA Shoppers View "Product Performance" To Be The Most Helpful Detail In Product Reviews
When people check out reviews, they focus on different elements of the shopping experience. But according to online review stats, 60% of them are most interested in the item's performance.
Customer satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of American clients.
Source: Statista
The Typical Review Word Count Has Gotten 65% Much Shorter Since 2010
Presently reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is proportionate to that of a twitter tweet.
Source: Review Trackers
82 Percent Of Customers Visit Review Sites Since They Want To Buy A Service Or A Product And Wish To Get The Truth About The Businesses Products And Services.
Users come since they have already formed a purchase decision. The majority of them (89%) buy within a week of their visit.
Source: RevLocal
73 Percent Of Customers Think Customer Reviews Are More Vital Than Star And Number Ratings
Online review statistics make it clear people aren't satisfied with ratings alone.
Client reviews make the statistics appear more authentic which is what the prospective clients are trying to find. Almost a 3rd of customers say written reviews are the only function that makes them think the sites' reviews are pertinent and helpful.
Source: Fan and Fuel
98% Of Yelp's Site Visitors Purchased From A Business They Discovered On The Website
Usually, 142 million customers visit Yelp each month. If you have not declared your free Yelp business page, this is as great a time as any.
Source: RevLocal
30% Of Consumers Feel Comfortable With A Company Which Reacts To Online Reviews
Keeping in touch with your clients develops trust. Even something as simple as reacting to their reviews and comments can make them feel appreciated.
As you might anticipate, customers who feel this way are more willing to invest more cash with a company.
Source: Statuslabs
Facebook Reviews Affect More Than 50 Percent Of Consumers' Buying Decisions
Facebook is presently the most popular social network which can likewise influence our purchasing decisions.
According to social media reviews statistics, Facebook impacts over half of users' purchase decisions.
If it has favorable reviews, Facebook reviews stats reveal that four out of five users are most likely to rely on a local business.
Source: RevLocal
More Than Half Of Customers Will Not Utilize An Organisation If It Has Less Than A 4 Star Ranking
This stat is one of many that illustrate the importance of online rankings. Now that news of consumer complete satisfaction travels this fast, keeping your customers happy is more vital than ever.
57% of customers have actually searched for business with more than four stars in 2018, which is up from 48% in 2017.
11 percent looked just for organizations with a perfect five star ranking.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Business
The star ranking is the first thing customers see. Still, users pay attention to other aspects as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a third of United States customers.
Source: Statista
Reviews Shared On Twitter Can Help Grow Online Sales By 6.46 Percent
Online review stats show that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo