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63.6 Percent Of Consumers Go To Google To Look For Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.
When it comes to trust, these online review stats reveal the basic appeal of a site can only go so far.
Source: Review Trackers
53% Of Customers Expect Companies To Reply Within A Week To Negative Reviews
Online review stats reveal that 63% of customer reviews stay without a reaction. That's regrettable, because those businesses are losing clients that way.
Source: Review Trackers
83 Percent Of Clients Don't Rely On Advertising
The traditional channels to reach consumers aren't as influential as they used to be. Many users who no longer trust ads select to pay attention to customers' recommendations online.
Source: Statuslabs
91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee
The 86% of companies doubt the integrity of online reviews. Nevertheless, they realize the huge effect user ratings have on their business. Undesirable customer or staff member reviews can influence 90% of job seekers.
Source: Career Arc
Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of United States Customers
24% of US shoppers consider reviews as 'very influential'.
To highlight the significance of online reviews and scores, did you know that 81 percent of consumers will pay more for a product with reviews and those exact same clients are likewise happy to accept slower shipping times for such items.
Source: Turntonetworks
Online Product Reviews About An Item Can Amplify Its Conversion Rate By A Whopping 270 Percent
User review statistics show the purchase probability for an item with 5 reviews is 270 percent higher than the very same item without reviews.
Source: Spiegel Research Center
More Than Four Negative Reviews About A Company Or Service Might Decrease Sales By 70%
One negative review suffices for 35 percent of a site's visitors to decide not to buy. Three negative reviews can cost a business 59 percent less sales.
Obviously, they can be compensated by the large number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
30% Of Clients Feel Comfortable With A Company Which Responds To Online Reviews
Communicating with your clients creates trust. Even something easy like reacting to their remarks and reviews can make them feel appreciated.
As you may anticipate, clients who feel this way are happy to spend more money with a business.
Source: Statuslabs
Facebook Reviews Impact More Than 50 Percent Of Customers' Purchasing Decisions
Facebook is currently the most popular social media which can likewise influence our purchasing preferences.
According to social media reviews data, Facebook affects over half of users' purchase decisions.
If it has favorable reviews, Facebook reviews stats expose that 4 out of five users are most likely to trust a local business.
Source: RevLocal
A One Star Boost In Ranking Can Result In A 5% To 9% Boost In Business Revenue
Businesses that treat consumers well typically succeed, review sites help make sure of that.
Source: Statuslabs
64% Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30% of customers who read client reviews, concur that it increases their purchasing confidence.
Businesses utilize the reviews to improve their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista