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The Majority Of Local Companies Have Approximately 39 Google Reviews
People like to share their experience after they've visited a supplier. Online review trends show individuals choose to comment if they had a positive experience, instead of a negative or mediocre one.
Source: Brightlocal
Google Represents 57.5 Percent Of All Reviews Across The World
Google remains in the lead here, followed by Facebook as a far-off second.
Here's the online reviews distribution rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
One-half Of All Millennial's "Always" Read Online Reviews For Businesses
More youthful individuals know the value of being informed. User-generated material has an unassailable impact on customers.
If businesses stop to consider the power of consumer reviews over millennials, they will recognize what they've been losing out on. Older people are various though, only 6% of people aged 55 or older check out reviews.
Source: Brightlocal
30% Of Consumers Feel Favorable To A Company Which Reacts To Online Reviews
Keeping in touch with your consumers builds their trust. Even something easy like reacting to their comments and reviews can make them feel appreciated.
As you might anticipate, clients who feel this way are happy to spend more money with a business.
Source: Statuslabs
Online Product Reviews About An Item Can Increase Its Conversion Rate By More Than 270%
User review stats show the purchase likelihood for an item with five reviews is 270% higher than the same product without reviews.
Source: Spiegel Research Center
Reviews Are The Third Most Influential Ranking Aspect For Google's Local 3 Pack
Review signals (amount, variety, etc.) account for 15.44% of Google's algorithm for local ranking.
Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking aspects go for the local 3 pack.
Source: Moz
72 Percent Of Clients Won't Take Action Before They Read Some Reviews
Irrespective of how eye-catching your marketing is, you still need consumer reviews. There is no skirting around it. Clients are still going to hear you out, but they trust other people more.
Source: My Testimonial Engine
89% Of Consumers Review A Businesses Reactions To Reviews
Not only do the majority of clients check out the review replies, 30% of them highly value them. Nearly 96% read the responses to their own reviews.
Source: Brightlocal
53% Of Consumers Anticipate Companies To Respond Within A Week To Negative Reviews
Online review stats show that 63% of client reviews stay without a reply. That's too bad, because those companies are losing customers that way.
Source: Review Trackers
Reviews Posted On Twitter Can Improve Revenues By 6.46%
Online review statistics reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
88% Of Executives Regard Reputation Risk As A Top Business Problem
Reputation management statistics indicate a company's reputation doesn't impact simply the consumers. Potential employees also take a look at ratings and read reviews.
Source: Deloitte
A One Star Boost In Rating Can Cause A 5% To 9% Boost In Business Earnings
Businesses that treat clients fairly typically prosper, review websites help make sure of that.
Source: Statuslabs
95% Of Dissatisfied Customers Will Go Back To A Company If A Company Makes An Effort To Resolve Issues Rapidly And Effectively
Clients don't expect you to be perfect. They do anticipate you to fix things when they go wrong. If there is nothing else a company can do to resolve a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
71% Of Millennials Browse Customer Reviews Of Expert Services
Over half of all people in need of an expert service rely on online reviews.
According to online reviews stats, 59% used online reviews to choose a physician or a lawyer.
Younger people (age 18-35) are much more likely to employ a professional based on online reviews. Just 19% of millennials will think about employing a legal representative without any.
Source: Thomson Reuters
89% Of Buyers Like To Read Reviews On Their Cell Phones
Be it by means of an app or a mobile browser, people young and old choose to read reviews on their phones.
Source: Statista