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95% Of Disappointed Clients Will Go Back To A Company If A Business Deals With Problems Quickly And Efficiently
Consumers do not expect you to be perfect. When things go wrong, they do expect you to remedy things. If there is absolutely nothing else a business can do to solve a problem, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
70 Percent Of Consumers Prefer To Discover A Business Via Articles And Reviews, Rather Than Ads
Ads are all well and good, however it deserves attempting a different approach too. Reviews are by far the very best way to discover the truth about a service or product.
Source: Statuslabs
77% Of Customers Would Most Likely Leave A Review If They Were Asked
More than a 35% would leave a review to inform others about their customer experience and 24% would definitely direct their review to the business itself.
Over a 26% would want to leave a review to help other people with their decision making process.
Source: Podium
Unfavorable Reviews Can Increase Conversion By As Much As 85 Percent
It sounds insane, however negative reviews can be a positive factor for users to devote more time on your website. According to online review data, individuals spend more than 5 times as long on a site when they check out negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95% suspect censorship or faked reviews if there aren't any negative ones.
Source: Reevoo
63.6 Percent Of Consumers Go To Google To Check For Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.
When it comes to trust, these online review statistics reveal the general appeal of a website can just go so far.
Source: Review Trackers
Software Application Reviews Influence Over 98% Of All Purchasers
18 percent of software buyers consider reviews to be an important factor in the purchase procedure. Software reviews have no impact whatsoever on just 2% of customers. Two thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
Online Product Reviews About An Item Can Raise Its Conversion Rate By More Than 270 Percent
User review stats reveal the purchase probability for a product with five reviews is 270 percent higher than the very same item without reviews.
Source: Spiegel Research Center
70% Of Consumers Need To Check Out At Least 4 Reviews Before They Can Rely On A Business
4 reviews may be too few. The majority of people check out much more reviews to get an idea of how business is really doing. Do not depend upon that fact alone.
Source: Brightlocal
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of US Clients
24% of US consumers consider reviews as 'incredibly influential'.
To highlight the value of online reviews and rankings, did you know that 81% of consumers will pay more for an item with reviews and those same clients are likewise going to accept slower shipping times for such items.
Source: Turntonetworks
89% Of Consumers Read A Companies Replies To Reviews
Not only do most consumers read the review replies, 30% of them value them highly. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
67% Of Customers Report Reviews Are A "Very Important" Factor When Choosing A Service Provider
Reviews have an enormous effect on their decision when customers have to pick a solution provider.
Source: DemandGenReport
90% Of Clients Require Less Than 10 Reviews To Form An Opinion About A Business
You understand what individuals say about first impressions, right?
Users get their first impression of your businesses through reviews. Usually through less than 10 of them.
Consider asking your visitors to compose one if you don't have reviews on your site.
Source: Martech Zone
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
89% Of Individuals Prefer To Read Reviews On Their Mobile Phones
Be it via an app or a mobile web browser, folks prefer to read reviews on their phones.
Source: Statista
71% Of Millennials Browse Consumer Reviews Of Professional Services
Majority of all people in need of an expert service rely on online reviews.
According to online reviews stats, 59% used online reviews to choose an attorney or a medical professional.
Young people (age 18-35) are even more likely to employ an expert based on online reviews. Only 19% of millennials will consider working with a legal representative without any.
Source: Thomson Reuters