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A Lot Of Local Companies Have An Average Of 39 Google Reviews
People like to share their experience after they have visited a supplier. Online review trends show people prefer to comment if they had a favorable experience, rather than a unfavorable or mediocre one.
Source: Brightlocal
86% Of Customers Would Think About Composing A Review For A Business
Your consumers are your most important resource, and it's not only because of the cash they spend at your business. If you give them an excellent experience, they will want to share it.
Source: Brightlocal
91% Of Millennials Rely On Online Reviews As Much As Friends And Family
Online review stats position consumers' reviews as the most trustworthy source of suggestions. Online reviews generally carry the same weight as advice from friends and family.
Source: Brightlocal
30% Of Consumers Feel Favorable To A Business Which Reacts To Online Reviews
Keeping in touch with your customers builds their trust. Even something as basic as responding to their reviews and remarks can make them feel valued.
As you might expect, customers who feel this way are going to invest more cash with a company.
Source: Statuslabs
Almost All Consumers, Who Utilize Online Reviews, Read Them Early In The Purchasing Process
Let's say you want to buy a brand-new automobile and there are numerous models which fit your requirements. How do you select the best one for you? Well, you read online reviews.
With the help of other people, you quickly pick one that works for you. That's how favorable reviews convert consumers into customers.
Source: Consumer Affairs
Favorable Reviews Motivate 68 Percent Of Consumers To Choose A Local Business
Because the vast bulk of customers check out reviews, you'd want yours to be appealing to new customers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
More Than Half Of Consumers Aged 25-34 Submitted Reviews
According to Statista, the more youthful generations are surprisingly the more vocal ones.
Source: Statista
More Than Half Of Consumers Won't Use A Service If It Has Less Than A 4 Star Rating
This stat is one of numerous that show the value of online scores. Now that news of consumer satisfaction travels this quick, keeping your clients delighted is more crucial than ever.
57% of consumers have actually looked for companies with more than four stars in 2018, which is up from 48 percent in 2017.
11% looked only for services with a best five star ranking.
Source: Brightlocal
A One Star Increase In Ranking Can Cause A 5% To 9% Boost In Business Revenue
Businesses that treat customers honorably normally flourish, review sites help make certain of that.
Source: Statuslabs
73% Of Consumers Think Written Reviews Are More Crucial Than Star And Number Rankings
Online review data make it clear people aren't satisfied with ratings alone.
Customer reviews make the stats appear more genuine which is what the would-be clients are searching for. Almost a 3rd of consumers state composed reviews are the only feature that makes them think the sites' reviews are useful and relevant.
Source: Fan and Fuel
63.6% Of Consumers Visit Google To Look For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) last.
When it comes to trust, these online review statistics reveal the general appeal of a site can only go so far.
Source: Review Trackers
Facebook Reviews Impact More Than 50 Percent Of Consumers' Purchasing Decisions
Facebook is currently the most popular social media which can also influence our purchasing decisions.
According to social media reviews statistics, Facebook affects the majority of users' purchase decisions.
If it has favorable reviews, Facebook reviews stats reveal that four out of five users are more likely to rely on a local business.
Source: RevLocal
15% Of Buyers Do Not Trust Businesses Without Any Online Reviews
No trust implies no interactions. 15% of prospective clients won't even consider doing business with a company they can't discover viewpoints about.
Source: Statuslabs