63.6 Percent Of Consumers Check Out Google To Check For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) last.

These online review statistics reveal the basic popularity of a site can just presume when it concerns trust.

Source: Review Trackers

Unfavorable Reviews Can Increase Conversion By Up To 85%

It sounds crazy, however negative reviews can be a positive driver for users to devote more time on your website. According to online review data, individuals devote more than five times as long on a site when they check out negative reviews.

When there are a mix of negatives and positives, more than two thirds of users trust reviews more. If there aren't any negative ones, an overwhelming 95 percent suspect censorship or faked reviews.

Source: Reevoo

61 Percent Of Regional Businesses Have An Average Score Of 4 Or 5 Stars

Overall two thirds of businesses have good and outstanding scores. Just 5% of businesses have a score below three stars.

Source: Brightlocal

91% Of Millennials Depend On Online Reviews As Much As Friends And Family

Online review stats place consumers' reviews as the most trustworthy source of suggestions. Online reviews usually carry the very same weight as guidance from loved ones.

Source: Brightlocal

60% Of Consumers Seek Advice From Blog And Social Media Network Reviews On Their Mobile Phones Prior To Shopping

In-store shopping is influenced substantially by blogs and reviews on social networks. With males being two times as likely to be influenced than women.

Reviews and score stats show people value the opinion of peers more than any other content.

Source: Collective Bias

95% Of Unhappy Customers Will Go Back To A Business If A Company Manages To Solve Problems Rapidly And Efficiently

Consumers don't anticipate you to be perfect. When things go wrong, they do expect you to fix things. If there is nothing else a company can do to fix a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Almost All Consumers, Who Use Online Reviews, Read Them Early On In The Purchasing Process

Let's say you wish to buy a new automobile and there are a number of models which fit your requirements. How do you pick the very best one for you? Well, you read the reviews.

With the help of other people, you manage to pick a model that works for you. That's how favorable reviews transform customers into customers.

Source: Consumer Affairs

77% Of Customers Would Most Likely Submit A Review If They Were Asked

More than a 35% would post a review to notify others about their consumer experience and 24% would undoubtedly direct their review to the business itself.

Over a 26% would be willing to give a review to help other people with their choice making process.

Source: Podium

Software Reviews Influence Over 98 Percent Of All Buyers

18% of software application buyers consider reviews to be an important factor in the purchase procedure. Software application reviews have no effect whatsoever on only 2 percent of customers. Two thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

The Majority Of Shoppers Aged 25 To 34 Posted Reviews

According to Statista, the more youthful generations are apparently the more vocal ones.

Source: Statista

70 Percent Of Consumers Need To Read A Minimum Of Four Reviews Before They Can Rely On A Business

4 reviews may be too few. The majority of people check out many more reviews to get a clear view of how business is actually doing. Don't depend on that fact alone.

Source: Brightlocal

77% Of Consumers Don't Trust Reviews That Are Older Than 3 Months

Customers don't care how excellent your product or service was in the past. Part of why online reviews matter is because they are relevant and fresh.

Customers know businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.

It is for this reason that companies ought to be constantly asking for reviews.

Source: Statuslabs

More Than Half Of Customers Will Not Utilize A Company If It Has Less Than A 4 Star Score

This stat is among numerous that illustrate the value of online rankings. Now that news of client fulfillment travels this quick, keeping your customers happy is more crucial than ever.

57% of customers have searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

11% looked only for services with a perfect five star score.

Source: Brightlocal

53% Of Consumers Expect Companies To Reply Within A Week To Negative Reviews

Online review stats prove that 63% of client reviews remain without a response. That's regrettable, because those companies are losing consumers that way.

Source: Review Trackers

Online Reviews Impact 67.7% Of Consumer Purchasing Decisions

More than two-thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz