88% Of Executives Consider Reputation Risk As A Top Business Concern

Reputation management stats show a business's reputation does not affect just the customers. Prospective team members also take a look at rankings and read reviews.

Source: Deloitte

The Average Review Word Count Has Gotten 65% Shorter Since 2010

At the present time reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is typical to that of a twitter tweet.

Source: Review Trackers

Facebook Reviews Affect More Than 50% Of Customers' Purchasing Decisions

Facebook is currently the most popular social media which can also affect our buying decisions.

According to social media reviews data, Facebook affects more than half of users' purchase choices.

Facebook reviews statistics expose that 4 out of five users are most likely to trust a local business if it has positive reviews.

Source: RevLocal

61 Percent Of Local Businesses Have An Average Rating Of 4 To 5 Stars

Overall two-thirds of companies have exceptional and good scores. Just 5% of businesses have a ranking listed below 3 stars.

Source: Brightlocal

70% Of Consumers Choose To Find Out About A Business Through Articles And Reviews, Instead Of Ads

Ads are all well and good, however it's worth attempting a different approach also. Reviews are without a doubt the best method to find the truth about a product or service.

Source: Statuslabs

95% Of Unhappy Consumers Will Go Back To A Business If A Company Takes Care Of Issues Quickly And Effectively

Clients don't anticipate you to be perfect. They do expect you to deal with things when they go wrong. If there is nothing else a business can do to deal with a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Negative Reviews Can Increase Conversion By As Much As 85 Percent

It sounds crazy, but negative reviews can be a positive force for users to spend more time on your website. According to online review data, individuals devote more than five times as long on a website when they read negative reviews.

More than two-thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any negative ones, an overwhelming 95% suspect censorship or fabricated reviews.

Source: Reevoo

77% Of Clients Would Definitely Leave A Review If They Were Asked

More than a 35% would do it to notify others about their client encounter and 24% would undoubtedly direct their review to the business itself.

Over a 26% would be willing to post a review to assist other people with their choice making process.

Source: Podium

53 Percent Of Americans Consider Product Reviews And Scores As The Most Essential Part Of Online Shopping.

Today's consumers are smart and desire the very best bang for their buck. It's not surprising that that they consider checking out reviews as a big part of the buying decision.

Source: Statista

15 Percent Of Consumers Don't Trust Businesses Without Any Online Reviews

No trust means no interactions. 15 percent of possible customers will not even think about doing business with a company they can't find viewpoints about.

Source: Statuslabs

89% Of Consumers Read A Companies Feedback To Reviews

Not only do the majority of clients check out the review replies, 30% of them highly value them. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Will Not Utilize A Company

This stat is among numerous that illustrate the importance of online rankings. Now that news of client satisfaction travels this quick, keeping your consumers happy is more important than ever.

57 percent of consumers have searched for companies with more than four stars in 2018, which is up from 48% in 2017.

11% looked just for services with a best five star rating.

Source: Brightlocal

98% Of Yelp's Site Visitors Bought From A Business They Found On The Site

Generally, 142 million consumers check out Yelp on a monthly basis. This is as excellent a time as any if you have not declared your free Yelp business page.

Source: RevLocal

Customers Checking Out Reviews On A Mobile Device Are 127% Most Likely To Purchase Than Desktop Users

Mobile users prefer to get things done faster. Therefore, buying decisions are made rapidly.

Online reviews are undoubtedly persuasive, yet marketers haven't necessarily come to value the power of them.

Source: Martech Zone

86% Of Customers Would Think About Writing A Review For A Business

Your clients are your most valuable resource, and it's not just because of the money they invest at your business. If you give them a great experience, they will want to share it.

Source: Brightlocal