53% Of Americans Consider Item Reviews And Scores As The Most Vital Part Of The Online Shopping Experience In 2018.

Today's shoppers are smart and desire the best bang for their dollar. It's not surprising that that they consider checking out reviews as a big part of the purchasing decision.

Source: Statista

Positive Reviews Encourage 68% Of Consumers To Use A Local Business

Given that the large majority of customers check out reviews, you'd want yours to be enticing to brand-new clients, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

77% Of Customers Would Definitely Leave A Review If They Were Asked

More than a 35% would leave a review to notify others about their customer experience and 24% would certainly direct their review to the business itself.

Over a 26% would be willing to post a review to help other individuals with their decision making process.

Source: Podium

Most Best Selling Products Have A Typical Ranking Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is abnormal to get perfect 5 star rankings.

According to customer rating statistics, conversion rates start to reduce as scores rise above 4.7.

Source: Spiegel Research Center

53% Of Consumers Anticipate Companies To Answer Back Within A Week To Negative Reviews

Online review statistics show that 63% of consumer reviews remain without a reaction. That's too bad, because those businesses are losing consumers that way.

Source: Review Trackers

61% Of Regional Businesses Have A Typical Rating Of 4 Or 5 Stars

Generally two-thirds of companies have exceptional and good scores. Only 5% of companies have a score below three stars.

Source: Brightlocal

Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of American Customers

24% of US consumers consider reviews as 'very influential'.

To illustrate the significance of online reviews and rankings, did you understand that 81 percent of consumers will pay more for a product with reviews and those very same consumers are also willing to accept slower shipping times for such items.

Source: Turntonetworks

15% Of Clients Don't Trust Businesses Without Online Reviews

No trust implies no interactions. 15% of possible customers won't even think about doing business with a company they can't find viewpoints about.

Source: Statuslabs

95% Of Unhappy Clients Will Return To A Company If A Business Takes Care Of Issues Quickly And Effectively

Consumers do not expect you to be perfect. When things go wrong, they do expect you to resolve things. If there is absolutely nothing else a business can do to deal with a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

88% Of Executives Consider Reputation Risk As A Top Business Concern

Reputation management statistics show a company's reputation doesn't affect simply the consumers. Potential team members also take a look at ratings and read reviews.

Source: Deloitte

73% Of Consumers Believe Customer Reviews Are More Vital Than Star And Number Scores

Online review data make it clear individuals aren't satisfied with ratings alone.

Written reviews make the stats appear more authentic which is what the prospective customers are searching for. Almost a 3rd of consumers state written reviews are the only feature that makes them think the sites' reviews are beneficial and appropriate.

Source: Fan and Fuel