83 Percent Of Consumers Don't Rely On Advertising

The traditional channels to reach clients aren't as prominent as they utilized to be. The majority of users who no longer trust ads select to take note of customers' suggestions online.

Source: Statuslabs

95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Services

Leisure and business tourists alike read reviews to form a viewpoint. Business travelers check out an average of 5 reviews vs. 6-7 for leisure tourists.

Source: Trust You

61% Of Regional Businesses Have An Average Ranking Of 4 Or 5 Stars

Generally two-thirds of businesses have exceptional and good ratings. Only 5% of businesses have a ranking listed below 3 stars.

Source: Brightlocal

91% Of Millennials Depend On Online Reviews As Much As Loved Ones

Online review statistics place consumers' reviews as the most reliable source of suggestions. Online reviews generally bring the very same weight as advice from family and friends.

Source: Brightlocal

Google Represents 57.5 Percent Of All Reviews Globally

Google is in the lead here, followed by Facebook as a distant second.

These the online reviews distribution rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

If They Were Asked, 77% Of Clients Would Submit A Review

More than a 35% would submit a review to advise others about their consumer experience and 24% would most likely direct their review to the business itself.

Over a 26% would be willing to submit a review to assist other individuals with their choice making process.

Source: Podium

71% Of Millennials Browse Consumer Reviews Of Expert Services

Over half of all individuals in need of an expert service rely on online reviews.

According to online reviews statistics, 59% utilized online reviews to pick a doctor or an attorney.

Younger people (age 18-35) are a lot more likely to work with a professional based upon online reviews. Only 19% of millennials will think about working with a lawyer without any.

Source: Thomson Reuters

77% Of Clients Don't Rely On Reviews That Are Older Than Three Months

Clients don't care how good your product or service was in the past. Since they are fresh and relevant, is part of why online reviews matter.

Customers understand businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that companies should to be constantly requesting reviews.

Source: Statuslabs

89% Of Clients Browse A Companies Feedback To Reviews

Not only do the majority of individuals check out the review replies, 30% of them value them highly. Almost 96% read the reactions to their own reviews.

Source: Brightlocal

95% Of Disappointed Customers Will Go Back To A Business If A Business Deals With Problems Quickly And Efficiently

Clients do not anticipate you to be perfect. They do expect you to take care of things when they go wrong. If there is nothing else a business can do to deal with a concern, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

The Typical Review Word Count Has Gotten 65% Shorter Since 2010

In the present day reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is equivalent to that of a tweet.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Business

The star score is the first thing customers see. Still, users pay attention to other factors too, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a third of USA customers.

Source: Statista

63.6 Percent Of Customers Check Out Google To Look For Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review stats reveal the general popularity of a site can just go so far.

Source: Review Trackers

30% Of Clients Feel Comfortable With A Company Which Responds To Online Reviews

Corresponding with your customers builds their trust. Even something as basic as responding to their remarks and reviews can make them feel appreciated.

As you might anticipate, customers who feel this way are more willing to invest more money with a business.

Source: Statuslabs

88% Of Executives View Reputation Risk As A Leading Business Problem

Reputation management stats show a company's reputation doesn't affect just the customers. Prospective team members likewise look at ratings and take a look at reviews.

Source: Deloitte