30% Of Consumers Feel Comfortable With A Business Which Reacts To Online Reviews

Staying connected with your consumers builds their trust. Even something like reacting to their reviews and remarks can make them feel appreciated.

As you may expect, customers who feel this way are more willing to spend more money with a company.

Source: Statuslabs

A One Star Increase In Score Can Lead To A 5% To 9% Increase In Business Income

Businesses that treat consumers honorably normally flourish, review websites help make sure of that.

Source: Statuslabs

89% Of Customers Like To Read Reviews On Their Cell Phones

Be it via an app or a mobile browser, everyday people choose to read reviews on their smart phones.

Source: Statista

Just 44 Percent Of Local Companies Have Claimed Their Google My Business Listing

That's 56 percent of your competitors that aren't making the most of their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of companies in fact utilize them.

Although we now understand why customer reviews are so powerful, most businesses obviously do not.

Source: LsaInsider

83% Of All Young Shoppers Were Invited To Give A Review Recently

Of those invited, 80% of clients did leave a review. In general, companies have actually asked 66% of all customers to post a review on their business.

Source: Brightlocal

60 Percent Of Customers Refer To Blog And Social Network Reviews On Their Mobile Phones Before Shopping

In-store purchasing is influenced significantly by blogs and reviews on social media. With males being twice as likely to be affected than ladies.

Reviews and rating data reveal individuals value the opinion of peers more than any other content.

Source: Collective Bias

89% Of Customers Browse A Businesses Reactions To Reviews

Not only do many clients check out the review replies, 30% of them highly value them. Almost 96% read the reactions to their own reviews.

Source: Brightlocal

88% Of Executives View Reputation Risk As A Leading Business Concern

Reputation management stats indicate a company's reputation doesn't affect simply the consumers. Potential employees likewise take a look at ratings and read reviews.

Source: Deloitte

91 Percent Of Millennials Depend On Online Reviews As Much As Family And Friends

Online review statistics place clients' reviews as the most reliable source of recommendations. Online reviews usually carry the exact same weight as suggestions from loved ones.

Source: Brightlocal

Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Purchasing Process

Let's say you want to buy a brand-new car and there are numerous models which fit your requirements. How do you select the best one for you? Well, you read online reviews.

With the help of other consumers, you manage to decide on one that works for you. That's how favorable reviews convert consumers into consumers.

Source: Consumer Affairs

USA Shoppers Regard "Product Performance" To Be The Most Valuable Detail In Product Reviews

When individuals read reviews, they concentrate on various elements of the shopping experience. But according to online review statistics, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of American consumers.

Source: Statista

Google Represents 57.5% Of All Reviews Around The World

Google is the clear winner as far as distribution goes, however they are not the only ones in the game.

Here are the online reviews circulation rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

61 Percent Of Local Businesses Have A Typical Ranking Of 4 To 5 Stars

Overall two thirds of businesses have outstanding and awesome scores. Only 5% of companies have a ranking below 3 stars.

Source: Brightlocal

The Majority Of Best Selling Products Have A Typical Score Of 4.2 To 4.7

You can't make everybody pleased, which is why perfect 5 star rankings are suspicious. Someone always has a bit of a gripe. That's why it is unnatural to get perfect 5 star rankings. Sometimes a lower rating in fact helps your overall rating.

According to client rating statistics, conversion rates start to reduce as scores rise above 4.7.

Source: Spiegel Research Center