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88% Of Executives Consider Reputation Risk As A Top Business Concern
Reputation management stats indicate a company's reputation does not impact just the clients. Prospective employees likewise take a look at scores and take a look at reviews.
Source: Deloitte
77% Of Consumers Do Not Trust Reviews That Are Older Than Three Months
Customers don't care how excellent your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.
Consumers understand businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.
It is for this reason that companies should to be continuously requesting reviews.
Source: Statuslabs
98% Of Yelp's Visitors Purchased From A Business They Found On The Site
Normally, 142 million consumers go to Yelp on a monthly basis. This is as excellent a time as any if you haven't claimed your free Yelp business page.
Source: RevLocal
49 Percent Of Customers Consider The Number Of Online Reviews As A Necessary Consideration Of Their Purchasing Decision
Customers value not just the quality or nature of the reviews, however they consider their number and recency also.
The share of consumers, who focus on the variety of reviews is presently at 46%.
Source: Brightlocal
Over Half Of Consumers Aged 25-34 Published Reviews
According to Statista, the younger generations are apparently the more opinionated ones.
Source: Statista
53 Percent Of Americans Consider Product Reviews And Scores As The Most Essential Part Of The Online Shopping Experience In 2018.
Today's buyers are smart and want the best bang for their buck. It's no surprise that they consider reading reviews as a big part of the buying decision.
Source: Statista
Most Local Companies Have An Average Of 39 Google Reviews
People like to share their experience after they have gone to a vendor. Online review trends show people choose to comment if they had a positive experience, rather than a mediocre or unfavorable one.
Source: Brightlocal
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than two thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
Negative Reviews Can Increase Conversion By As Much As 85 Percent
It sounds insane, however negative reviews can be a positive force for users to devote more time on your site. According to online review data, people spend more than five times as long on a site when they read negative reviews.
When there are a mix of positives and negatives, more than two thirds of users trust reviews more. If there aren't any negative ones, a frustrating 95% suspect censorship or fabricated reviews.
Source: Reevoo
Google Accounts For 57.5 Percent Of All Reviews Across The World
As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.
These the online reviews circulation rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
67% Of Customers Say Reviews Are A "Very Important" Factor When Choosing A Solution Provider
Reviews have a massive impact on their decision when clients have to choose a solution provider.
Source: DemandGenReport
53% Of Customers Expect Companies To Respond Within A Week To Unfavorable Reviews
Online review stats clarify that 63% of customer reviews stay without a reply. That's too bad, since those businesses are losing clients that way.
Source: Review Trackers
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of American Clients
24% of US buyers consider reviews as 'very influential'.
To illustrate the value of online reviews and ratings, did you understand that 81% of customers will pay more for a product with reviews and those exact same customers are likewise willing to accept slower shipping times for such products.
Source: Turntonetworks
A One Star Increase In Ranking Can Lead To A 5% To 9% Boost In Business Revenue
Businesses that treat clients well normally succeed, review sites help make certain of that.
Source: Statuslabs