Software Reviews Impact Over 98 Percent Of All Buyers

18 percent of software buyers consider reviews to be an essential factor in the purchase procedure. Software reviews have no effect whatsoever on only 2 percent of consumers. Two-thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

60% Of Customers Refer To Blog And Social Network Reviews On Their Mobile Devices Before Shopping

In-store purchasing is influenced considerably by blogs and reviews on social media. With males being twice as likely to be affected than ladies.

Reviews and score statistics show people value the viewpoint of peers more than any other content.

Source: Collective Bias

American Consumers Consider "Product Performance" To Be The Most Helpful Information In Product Reviews

When individuals read reviews, they concentrate on various aspects of the shopping experience. But according to online review statistics, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality with time are the next few considerations for more than 50% of USA consumers.

Source: Statista

95% Of Travelers Read Online Reviews Prior To Scheduling Travel Services

Leisure and business travelers alike check out reviews to form an opinion. Business tourists check out approximately 5 reviews vs. 6-7 for leisure tourists. 59percent of all travelers report that they read reviews 'always' or 'really often'.

Source: Trust You

77% Of Consumers Do Not Trust Reviews That Are Older Than Three Months

Clients don't care how good your service or product was in the past. Part of why online reviews matter is since they are relevant and fresh.

Customers know businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.

It is for this reason that businesses ought to be continuously requesting reviews.

Source: Statuslabs

30% Of Clients Feel Comfortable With A Company Which Answers Online Reviews

Staying connected with your clients builds their trust. Even something easy like reacting to their comments and reviews can make them feel valued.

As you might expect, customers who feel this way are happy to spend more money with a company.

Source: Statuslabs

Online Product Reviews About An Item Can Amplify Its Conversion Rate By A Staggering 270%

User review statistics show the purchase probability for a product with 5 reviews is 270% higher than the exact same product without reviews.

Source: Spiegel Research Center

A Lot Of Popular Items Have An Average Score Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star rankings are suspicious. Somebody always has a bit of a gripe. That's why it is unnatural to get perfect 5 star ratings. Often a lower rating actually helps your overall score.

According to customer rating statistics, conversion rates begin to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

Google Accounts For 57.5 Percent Of All Reviews Worldwide

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

These the online reviews distribution rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

53% Of Customers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews

Online review stats prove that 63% of consumer reviews go on without a reaction. That's too bad, due to the fact that those companies are losing customers that way.

Source: Review Trackers

More Than Half Of Customers Aged 25-34 Submitted Reviews

According to Statista, the younger generations are plainly the more opinionated ones.

Source: Statista

If A Business Takes Care Of Issues Rapidly And Effectively, 95% Of Unhappy Consumers Will Return To A Business

Clients do not anticipate you to be perfect. They do expect you to resolve things when they go wrong. If there's nothing else a company can do to deal with a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Consumers Might Spend 31 Percent More With A Business That Has Terrific Reviews

Pay attention to this fact. The more detailed other users describe your product and services, the more money you can charge and customer review stats show us precisely just how much more.

Source: Martech Zone

Negative Reviews Can Boost Conversion By As Much As 85 Percent

It sounds crazy, however negative reviews can be a positive force for users to devote more time on your site. According to online review data, people spend more than 5 times as long on a website when they check out negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. If there aren't any negative ones, a frustrating 95% suspect censorship or fabricated reviews.

Source: Reevoo