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64 Percent Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30% of customers who check out consumer reviews, agree that it increases their purchasing confidence.
Businesses utilize the reviews to enhance their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
86 Percent Of Customers Would Think About Writing A Review For A Business
Your consumers are your most valuable resource, and it's not just because of the money they spend at your business. They will be willing to share it if you provide them an excellent experience.
Source: Brightlocal
71% Of Millennials Browse Consumer Reviews Of Expert Services
Majority of all individuals in need of an expert service rely on online reviews.
According to online reviews statistics, 59% used online reviews to select a lawyer or a physician.
Young people (age 18-35) are much more likely to work with a professional based on online reviews. Only 19% of millennials will think about employing a legal representative without any.
Source: Thomson Reuters
73 Percent Of Consumers Believe Written Reviews Are More Crucial Than Star And Number Ratings
Online review statistics make it clear individuals aren't satisfied with scores alone.
Customer reviews make the statistics appear more authentic which is what the would-be clients are looking for. Practically a third of customers state written reviews are the only feature that makes them think the sites' reviews are appropriate and beneficial.
Source: Fan and Fuel
Negative Reviews Can Improve Conversion By Up To 85 Percent
It sounds insane, however negative reviews can be a positive factor for users to devote more time on your site. According to online review statistics, people devote more than five times as long on a site when they read negative reviews.
When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. A frustrating 95% suspect censorship or faked reviews if there aren't any unfavorable ones.
Source: Reevoo
30% Of Clients Feel Positive About A Company Which Responds To Online Reviews
Corresponding with your customers builds their trust. Even something easy like responding to their comments and reviews can make them feel valued.
As you may expect, customers who feel this way are ready to invest more cash with a business.
Source: Statuslabs
70% Of Customers Choose To Learn About A Business By Means Of Articles And Reviews, Rather Than Advertisements
Advertisements are all well and good, however it deserves trying a different approach also. Reviews are by far the best way to find the truth about a product or service.
Source: Statuslabs
53% Of Customers Expect Businesses To Reply Within A Week To Negative Reviews
Online review statistics show that 63% of customer reviews go on without a reply. That's too bad, since those companies are losing customers that way.
Source: Review Trackers
61 Percent Of Regional Businesses Have A Typical Rating Of 4 Or 5 Stars
Generally two-thirds of businesses have good and awesome ratings. Just 5% of businesses have a rating listed below three stars.
Source: Brightlocal
American Consumers Consider "Product Performance" To Be The Most Helpful Detail In Product Reviews
When individuals check out reviews, they focus on different aspects of the shopping experience. But according to online review stats, 60% of them are most interested in the product's performance.
Customer satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of USA consumers.
Source: Statista
54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Organization
The star score is the first thing customers see. Still, users take notice of other elements too, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of USA consumers.
Source: Statista
A Single Business Review Can Lift Its Conversions By 10 Percent
Online review statistics show user-generated material can do wonders in regards to conversions.
A single review can have a substantial effect on your business.
A hundred reviews can boost your conversion rates by as much as 37%. 2 hundred can provide an astonishing 44 percent boost.
Source: RevLocal