30% Of Customers Feel Positive About A Company Which Responds To Online Reviews

Corresponding with your consumers establishes trust. Even something easy like responding to their reviews and remarks can make them feel appreciated.

As you may expect, customers who feel this way are ready to invest more cash with a business.

Source: Statuslabs

89% Of Individuals Want To Read Reviews On Their Cell Phones

Be it via an app or a mobile internet browser, everyday people choose to read reviews on their phones.

Source: Statista

83% Of Clients Don't Trust Advertising

The standard channels to reach clients aren't as influential as they utilized to be. Many users who no longer trust ads choose to focus on customers' suggestions online.

Source: Statuslabs

77% Of Customers Do Not Rely On Reviews That Are Older Than 3 Months

Clients don't care how excellent your product or service was in the past. Since they are fresh and relevant, is part of why online reviews matter.

Consumers know businesses lose their touch all the time, which is why most of them regard older reviews unimportant.

It is for this reason that companies ought to be constantly requesting reviews.

Source: Statuslabs

Online Reviews Affect 67.7% Of Customer Buying Decisions

More than two-thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member

The 86% of businesses question the integrity of online reviews. Nevertheless, they recognize the huge effect user scores have on their business. Unfavorable consumer or employee reviews can affect 90% of job seekers.

Source: Career Arc

64 Percent Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30% of consumers who check out consumer reviews, agree that it increases their buying confidence.

Organizations use the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Online Item Reviews About An Item Can Improve Its Conversion Rate By More Than 270%

User review statistics reveal the purchase probability for a product with five reviews is 270 percent higher than the same product without reviews.

Source: Spiegel Research Center

52% Of Customers Trust A Product More If It Has Unfavorable Reviews Too

We already touched upon the positive and negative reviews and their effect on consumers. However, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are favorable. Customers anticipate to see some unfavorable reviews.

Source: Capterra

The Typical Review Length Has Actually Become 65% Shorter Since 2010

Now a days reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is typical to that of tweet on twitter.

Source: Review Trackers

Consumers Might Spend 31% More With A Business That Has Excellent Reviews

Pay attention to this fact. The better other users describe your product and services, the more cash you can charge and consumer review statistics reveal to us exactly just how much more.

Source: Martech Zone

Only 6% Of Consumers Don't Rely On Customer Reviews At All

According to customer review statistics, a tremendous 19 percent of consumers constantly trust online reviews and never a make a purchase without checking out reviews initially.

Source: Statista

73% Of Customers Think Consumer Reviews Are More Vital Than Star And Number Rankings

Online review data make it clear people aren't satisfied with ratings alone.

Customer reviews make the statistics appear more authentic which is what the would-be clients are trying to find. Practically a third of consumers state composed reviews are the only feature that makes them think the websites' reviews are relevant and useful.

Source: Fan and Fuel

60 Percent Of Customers Seek Advice From Blog And Social Media Reviews On Their Mobile Devices Prior To Shopping

In-store purchasing is affected considerably by blogs and reviews on social networks. With males being two times as likely to be affected than women.

Reviews and ranking data show people value the opinion of peers more than any other content.

Source: Collective Bias

98 Percent Of Yelp's Site Visitors Purchased From A Business They Discovered On The Site

Normally, 142 million consumers go to Yelp on a monthly basis. If you have not claimed your totally free Yelp business page, this is as good a time as any.

Source: RevLocal

86% Of Consumers Would Consider Writing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the cash they spend at your business. They will be willing to share it if you provide them a great experience.

Source: Brightlocal