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98 Percent Of Yelp's Visitors Purchased From A Business They Found On The Website
Usually, 142 million customers go to Yelp on a monthly basis. If you haven't claimed your free Yelp business page, this is as excellent a time as any.
Source: RevLocal
95% Of Unhappy Customers Will Go Back To A Business If A Business Takes Care Of Problems Quickly And Efficiently
Clients do not expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there is absolutely nothing else a business can do to deal with a problem, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
53% Of Americans Consider Item Reviews And Scores As The Most Crucial Part Of The Online Shopping Experience In 2018.
Today's shoppers are wary and desire the very best bang for their dollar. It's no surprise that they consider checking out reviews as a huge part of the purchasing decision.
Source: Statista
83% Of All Young Buyers Were Invited To Post A Review Recently
Of those invited, 80% of clients did submit a review. In general, companies have asked 66% of all customers to leave a review on their business.
Source: Brightlocal
61 Percent Of Local Businesses Have A Typical Ranking Of 4 To 5 Stars
Generally two thirds of companies have exceptional and good scores. Just 5% of businesses have a score below three stars.
Source: Brightlocal
A One Star Boost In Rating Can Lead To A 5% To 9% Boost In Business Income
Businesses that treat clients honorably generally flourish, review sites help make certain of that.
Source: Statuslabs
United States Consumers Regard "Product Performance" To Be The Most Valuable Information In Product Reviews
When individuals check out reviews, they focus on various aspects of the shopping experience. But according to online review stats, 60% of them are most interested in the item's performance.
Client satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of US consumers.
Source: Statista
83 Percent Of Consumers Don't Trust Advertising
The conventional channels to reach consumers aren't as influential as they used to be. Many users who no longer trust advertisements pick to pay attention to clients' suggestions online.
Source: Statuslabs
Software Reviews Influence Over 98% Of All Buyers
18 percent of software buyers consider reviews to be an essential factor in the purchase procedure. Software reviews have no effect whatsoever on just 2% of customers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
60 Percent Of Customers Check Out Blog And Social Media Network Reviews On Their Cell Phones Prior To Shopping
In-store purchasing is influenced substantially by blogs and reviews on social networks. With males being two times as likely to be influenced than women.
Reviews and ranking data show people value the viewpoint of peers more than any other content.
Source: Collective Bias
Online Product Reviews About A Product Can Increase Its Conversion Rate By More Than 270%
User review statistics reveal the purchase probability for an item with 5 reviews is 270 percent higher than the exact same item without reviews.
Source: Spiegel Research Center
Just 6% Of Consumers Do Not Rely On Consumer Reviews At All
According to consumer review data, a massive 19% of customers constantly trust online reviews and never ever a make a purchase without reading reviews.
Source: Statista
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
74 Percent Of Local Businesses Have At A Minimum, One Google Review
One review is far from adequate to improve your site's SERP ranking.
Taking a look at online rankings stats, we found out that a company needs to have approximately 40 reviews before consumers "Award" it with a star.
Source: Brightlocal