73 Percent Of Consumers Think Client Reviews Are More Crucial Than Star And Number Rankings

Online review statistics make it clear people aren't pleased with scores alone.

Written reviews make the stats appear more authentic which is what the prospective clients are trying to find. Almost a third of customers say composed reviews are the only feature that makes them think the websites' reviews are useful and pertinent.

Source: Fan and Fuel

91% Of Millennials Rely On Online Reviews As Much As Loved Ones

Online review statistics put customers' reviews as the most trustworthy source of recommendations. Online reviews usually bring the same weight as guidance from family and friends.

Source: Brightlocal

If They Were Asked, 77% Of Clients Would Definitely Leave A Review

More than a 35% would do it to inform others about their consumer experience and 24% would definitely direct their review to the business itself.

Over a 26% would want to post a review to assist other people with their choice making process.

Source: Podium

More Than 4 Negative Reviews About A Business Or Product Might Reduce Sales By 70%

One negative review suffices for 35% of a website's visitors to decide not to buy. 3 negative reviews can cost a business 59% less sales.

Obviously, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

98% Of Yelp's Browsers Bought From A Business They Discovered On The Site

Generally, 142 million customers visit Yelp monthly. If you have not declared your free Yelp business page, this is as great a time as any.

Source: RevLocal

More Than Half Of Customers Won't Utilize A Company If It Has Less Than A 4 Star Rating

This stat is among lots of that show the value of online scores. Now that news of consumer fulfillment travels this fast, keeping your clients delighted is more important than ever.

57 percent of customers have looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

Furthermore, 11 percent looked just for companies with a best five star rating.

Source: Brightlocal

If It Has Negative Reviews As Well, 52% Of Customers Trust A Product More

We already discussed the negative and positive reviews and their effect on consumers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are phony. Consumers anticipate to see some negative reviews.

Source: Capterra

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of companies doubt the integrity of online reviews. However, they understand the huge impact user ratings have on their business. Unfavorable customer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

53% Of Customers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review stats reveal that 63% of consumer reviews stay without a reaction. That's regrettable, due to the fact that those businesses are losing customers that way.

Source: Review Trackers

67% Of Customers Suggest Reviews Are A "Extremely Important" Factor When Selecting A Service Provider

Reviews have a huge impact on their decision when customers have to choose a service provider.

Source: DemandGenReport

95 Percent Of Travelers Read Online Reviews Prior To Booking Travel Services

Leisure and business travelers alike read reviews to form an opinion. Business travelers check out approximately 5 reviews vs. 6-7 for leisure travelers. 59% of all travelers report that they check out reviews 'constantly' or 'very frequently'.

Source: Trust You

15 Percent Of Customers Don't Trust Businesses Without Having Online Reviews

No trust means no interactions. 15% of potential consumers will not even think about working with a business they can't discover viewpoints about.

Source: Statuslabs

Facebook Reviews Affect More Than 50% Of Consumers' Buying Decisions

Facebook is currently the most popular social network which can also affect our purchasing preferences.

According to social media reviews data, Facebook impacts the majority of users' purchase choices.

If it has positive reviews, Facebook reviews stats expose that four out of five users are likely to trust a local business.

Source: RevLocal

30% Of Customers Feel Favorable To A Company Which Answers Online Reviews

Corresponding with your consumers develops trust. Even something as simple as responding to their reviews and remarks can make them feel valued.

As you might anticipate, clients who feel this way are ready to spend more cash with a company.

Source: Statuslabs

Over Half Of Shoppers Aged 25-34 Submitted Reviews

According to Statista, the younger generations are reportedly the more vocal ones.

Source: Statista