67% Of Customers Claim That Reviews Are A "Extremely Important" Factor When Picking A Service Provider

When clients need to select a service provider, reviews have a massive effect on their decision.

Source: DemandGenReport

Negative Reviews Can Increase Conversion By As Much As 85%

It sounds insane, however negative reviews can be a positive force for users to devote more time on your site. According to online review stats, people devote more than five times as long on a website when they read negative reviews.

More than two thirds of users trust reviews more when there are a mix of positives and negatives. A frustrating 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

Consumers Could Invest 31 Percent More With A Business That Has Fantastic Reviews

Take notice of this fact. The more detailed other users describe your product or service, the more money you can charge and customer review statistics reveal to us exactly how much more.

Source: Martech Zone

53 Percent Of Americans Consider Product Reviews And Ratings As The Most Vital Part Of Online Shopping.

Today's consumers are wary and want the best bang for their buck. It's no surprise that they consider reading reviews as a big part of the purchasing decision.

Source: Statista

United States Shoppers Regard "Product Performance" To Be The Most Helpful Info In Product Reviews

When people check out reviews, they concentrate on different elements of the shopping experience. However according to online review stats, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of American customers.

Source: Statista

49 Percent Of Customers Consider The Quantity Of Online Reviews As An Essential Consideration Of Their Purchasing Decision

Customers value not only the quality or nature of the reviews, but they consider their number and recency as well.

The share of customers, who pay attention to the variety of reviews is presently at 46%.

Source: Brightlocal

The Average Review Length Has Gotten 65% Much Shorter Since 2010

Lately reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is proportionate to that of tweet on twitter.

Source: Review Trackers

89% Of Clients Browse A Companies Reactions To Reviews

Not only do the majority of customers check out the review replies, 30% of them value them highly. Practically 96% read the replies to their own reviews.

Source: Brightlocal

83% Of All Young Clients Were Invited To Leave A Review Recently

Of those asked, 80% of clients did give a review. In general, companies have asked 66% of all customers to post a review on their company.

Source: Brightlocal

If A Business Manages To Solve Problems Quickly And Effectively, 95% Of Dissatisfied Clients Will Go Back To A Company

Consumers don't expect you to be perfect. When things go wrong, they do anticipate you to resolve things. If there's nothing else a business can do to deal with a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

91% Of Millennials Have Faith In Online Reviews As Much As Loved Ones

Online review statistics put customers' reviews as the most reliable source of suggestions. Online reviews typically bring the very same weight as advice from family and friends.

Source: Brightlocal

72% Of Customers Will Not Take Action Unless They Read Some Reviews

Irrespective of how tempting your marketing is, you still need client reviews. There's no way around it. Consumers are still ready to hear you out, but they rely on other individuals more.

Source: My Testimonial Engine

86% Of Consumers Would Think About Composing A Review For A Business

Your clients are your most valuable resource, and it's not just because of the cash they invest at your business. They will be ready to share it if you give them a great experience.

Source: Brightlocal

Consumer Reviews On Products Are Trusted Practically 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the maker states. The reason, producers' descriptions are basically advertisements.

Source: Martech Zone

53% Of Customers Anticipate Companies To Respond Within A Week To Negative Reviews

Online review stats prove that 63% of customer reviews go on without a reaction. That's too bad, due to the fact that those companies are losing clients that way.

Source: Review Trackers

70% Of Consumers Choose To Discover A Business Via Articles And Reviews, Instead Of Advertisements

Advertisements are all well and good, but it deserves trying a different approach too. Reviews are by far the best method to discover the truth about a service or product.

Source: Statuslabs

71% Of Millennials Browse Customer Reviews Of Expert Services

More than half of all individuals in need of an expert service turn to online reviews.

According to online reviews stats, 59% used online reviews to pick a lawyer or a doctor.

Younger people (age 18-35) are a lot more likely to work with a professional based upon online reviews. Only 19% of millennials will think about hiring an attorney without any.

Source: Thomson Reuters