15% Of Consumers Do Not Trust Businesses With No Online Reviews

No trust suggests no interactions. 15 percent of possible clients won't even think about doing business with a company they can't find opinions about.

Source: Statuslabs

83% Of All Young People Were Invited To Leave A Review Recently

Of those invited, 80% of customers did give a review. In general, businesses have asked 66% of all clients to leave a review on their business.

Source: Brightlocal

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of American Customers

24% of US buyers consider reviews as 'exceptionally influential'.

To highlight the value of online reviews and rankings, did you know that 81 percent of consumers will pay more for an item with reviews and those exact same consumers are likewise happy to accept slower shipping times for such products.

Source: Turntonetworks

Most Best Selling Items Have An Average Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star rankings are suspicious. That's why it is abnormal to get perfect 5 star scores.

According to consumer rating statistics, conversion rates start to reduce as scores rise above 4.7.

Source: Spiegel Research Center

88% Of Executives Judge Reputation Risk As A Top Business Issue

Reputation management statistics indicate a company's reputation does not affect just the clients. Potential team members also take a look at ratings and read reviews.

Source: Deloitte

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than two-thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

53% Of Americans Consider Item Reviews And Scores As The Most Crucial Part Of Online Shopping.

Today's consumers are smart and desire the best bang for their buck. It's no wonder that they consider reading reviews as a huge part of the purchasing decision.

Source: Statista

If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More

We already touched upon the positive and negative reviews and their impact on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are fake. Customers anticipate to see some unfavorable reviews.

Source: Capterra

If They Were Asked, 77% Of Consumers Would Probably Post A Review

More than a 35% would do it to notify others about their customer experience and 24% would definitely direct their review to the business itself.

Over a 26% would want to give a review to help other people with their choice making process.

Source: Podium

82% Of Consumers Check Out Review Websites Since They Wish To Acquire A Service Or A Product And Wish To Get The Facts About Business Products And Services.

Users come due to the fact that they have currently formed a purchase decision. The majority of them (89%) buy within a week of their visit.

Source: RevLocal

Only 44 Percent Of Local Companies Have Accepted Their Google My Business Listing

That's 56 percent of your competition that aren't making the most of their listing.

While business listings on the major review platforms are complimentary, a remarkably low number of businesses in fact use them.

Although we now understand why customer reviews are so powerful, the majority of businesses obviously do not.

Source: LsaInsider

53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review stats prove that 63% of client reviews stay without a reaction. That's regrettable, since those businesses are losing clients that way.

Source: Review Trackers

89% Of Clients Like To Read Reviews On Their Smart Devices

Be it via an app or a mobile browser, customers prefer to read reviews on their phones.

Source: Statista

70 Percent Of Customers Need To Check Out A Minimum Of 4 Reviews Before They Can Rely On A Business

4 reviews may be too few. Many people read much more reviews to get a better idea of how the business is in fact doing. Do not depend on that figure alone.

Source: Brightlocal

61% Of Local Businesses Have A Typical Rating Of 4 Or 5 Stars

Typically two thirds of businesses have great and awesome ratings. Only 5% of businesses have a rating listed below three stars.

Source: Brightlocal

95% Of Dissatisfied Customers Will Go Back To A Company If A Business Takes Care Of Issues Rapidly And Efficiently

Customers do not anticipate you to be perfect. When things go wrong, they do expect you to deal with things. If there's nothing else a business can do to resolve a concern, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

86% Of Consumers Would Consider Writing A Review For A Business

Your consumers are your most important resource, and it's not just because of the cash they invest at your business. They will be ready to share it if you provide them a great experience.

Source: Brightlocal