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United States Shoppers Consider "Product Performance" To Be The Most Valuable Information In Product Reviews
They focus on various elements of the shopping experience when individuals check out reviews. But according to online review statistics, 60% of them are most interested in the product's performance.
Customer satisfaction, product quality and quality over time are the next few considerations for more than 50% of USA customers.
Source: Statista
70% Of Customers Need To Read A Minimum Of 4 Reviews Before They Can Rely On A Business
4 reviews may be too few. The majority of people check out much more reviews to get a better idea of how the business is actually doing. Don't depend upon that fact alone.
Source: Brightlocal
83% Of All Young Shoppers Were Invited To Submit A Review Recently
Of those asked, 80% of clients did give a review. In general, businesses have asked 66% of all consumers to give a review on their company.
Source: Brightlocal
61% Of Local Businesses Have An Average Score Of 4 Or 5 Stars
Overall 2 out of 3 businesses have excellent and good ratings. Just 5% of companies have a score below 3 stars.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company
The star ranking is the first thing customers see. Still, users focus on other elements as well, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a third of US customers.
Source: Statista
30% Of Customers Feel Comfortable With A Business Which Answers Online Reviews
Staying connected with your consumers establishes trust. Even something as simple as reacting to their remarks and reviews can make them feel appreciated.
As you may expect, clients who feel this way are happy to spend more cash with a company.
Source: Statuslabs
Reviews Posted On Twitter Can Help Grow Revenues By 6.46%
Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of American Customers
24% of US shoppers consider reviews as 'incredibly influential'.
To highlight the significance of online reviews and scores, did you know that 81% of customers will pay more for a product with reviews and those exact same clients are likewise happy to accept slower shipping times for such products.
Source: Turntonetworks
A One Star Boost In Rating Can Lead To A 5% To 9% Increase In Business Income
Businesses that treat consumers honorably normally prosper, review sites help make sure of that.
Source: Statuslabs
88% Of Executives Judge Reputation Risk As A Top Business Issue
Reputation management statistics show a company's reputation doesn't affect just the clients. Prospective team members likewise take a look at ratings and take a look at reviews.
Source: Deloitte
Only 44% Of Local Businesses Have Accepted Their Google My Business Listing
That's 56% of your competitors that aren't taking advantage of their listing.
While business listings on the major review platforms are complimentary, a surprisingly low number of businesses actually make use of them.
Although we now understand why client reviews are so powerful, most businesses obviously do not.
Source: LsaInsider
63.6% Of Customers Check Out Google To Read Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the bottom of the list.
When it comes to trust, these online review stats show the basic appeal of a website can only go so far.
Source: Review Trackers
89% Of Clients Like To Read Reviews On Their Smartphones
Be it via an app or a mobile internet browser, folks prefer to read reviews on their cell phones.
Source: Statista
91 Percent Of Millennials Trust In Online Reviews As Much As Loved Ones
Online review stats put clients' reviews as the most reliable source of recommendations. Online reviews generally carry the very same weight as advice from friends and family.
Source: Brightlocal
A Lot Of Local Companies Have An Average Of 39 Google Reviews
Individuals like to share their experience after they've gone to a vendor. Online review trends reveal people prefer to comment if they had a favorable experience, rather than a average or negative one.
Source: Brightlocal