53% Of Customers Expect Companies To Respond Within A Week To Negative Reviews

Online review stats show that 63% of customer reviews stay without a response. That's too bad, because those companies are losing consumers that way.

Source: Review Trackers

A One Star Increase In Score Can Lead To A 5% To 9% Increase In Business Income

Businesses that treat customers well normally flourish, review sites help ensure of that.

Source: Statuslabs

Many Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they've gone to a vendor. Online review trends show people prefer to comment if they had a favorable experience, rather than a average or unfavorable one.

Source: Brightlocal

Favorable Reviews Motivate 68% Of Customers To Use A Local Business

Given that the huge majority of consumers read reviews, you would want yours to be appealing to new consumers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Majority Of Customers Won't Use An Organisation If It Has Less Than A 4 Star Rating

This stat is one of many that show the significance of online scores. Now that news of customer fulfillment travels this quick, keeping your clients delighted is more crucial than ever.

57% of customers have actually looked for companies with more than four stars in 2018, which is up from 48% in 2017.

11 percent looked just for organizations with a best five star ranking.

Source: Brightlocal

95% Of Unhappy Customers Will Go Back To A Company If A Company Manages To Resolve Issues Quickly And Effectively

Consumers don't expect you to be perfect. They do expect you to resolve things when they go wrong. If there is absolutely nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

98 Percent Of Yelp's Site Visitors Purchased From A Business They Discovered On The Site

Generally, 142 million customers go to Yelp each month. If you have not declared your free Yelp business page, this is as excellent a time as any.

Source: RevLocal

Since They Desire To Acquire A Service Or A Product And Want To Get The Facts About The Businesses Items And Services, 82% Of Consumers Visit Review Websites.

Review sites are locations that people go to get the truth about a service, product or business. Users come due to the fact that they have already formed a purchase decision. The bulk of them (89%) buy within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

Reviews Posted On Twitter Can Boost Revenues By 6.46 Percent

Online review statistics reveal that reviews shared on Twitter, do more to boost sales than those on any other social network.

Source: Yotpo

Over Half Of Customers Aged 25 To 34 Gave Reviews

According to Statista, the younger generations are reportedly the more vocal ones.

Source: Statista

Almost All Customers, Who Use Online Reviews, Read Them Early On In The Purchasing Process

Let's say you wish to purchase a brand-new vehicle and there are a number of models which fit your criteria. How do you choose the best one for you? Well, you read the reviews.

With the help of other customers, you manage to choose one that works for you. That's how favorable reviews convert customers into consumers.

Source: Consumer Affairs

60 Percent Of Customers Check Out Blog And Social Media Reviews On Their Cell Phones Prior To Shopping

In-store shopping is affected substantially by blogs and reviews on social networks. With men being two times as likely to be affected than women.

Reviews and rating data show people value the viewpoint of peers more than any other content.

Source: Collective Bias

30% Of Customers Feel Favorable To A Company Which Answers Online Reviews

Corresponding with your consumers develops trust. Even something easy like reacting to their reviews and comments can make them feel appreciated.

As you may anticipate, customers who feel this way are more willing to spend more cash with a company.

Source: Statuslabs