30% Of Consumers Feel Positive About A Company Which Answers Online Reviews

Corresponding with your clients establishes trust. Even something easy like reacting to their remarks and reviews can make them feel appreciated.

As you may expect, clients who feel this way are happy to spend more cash with a company.

Source: Statuslabs

53 Percent Of Americans Consider Item Reviews And Scores As The Most Important Part Of Online Shopping.

Today's consumers are smart and want the best bang for their dollar. It's not surprising that that they consider checking out reviews as a big part of the buying decision.

Source: Statista

USA Buyers Regard "Product Performance" To Be The Most Useful Info In Product Reviews

When individuals check out reviews, they focus on different aspects of the shopping experience. But according to online review statistics, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of American consumers.

Source: Statista

73 Percent Of Customers Think Written Reviews Are More Vital Than Star And Number Ratings

Online review stats make it clear people aren't satisfied with scores alone.

Consumer reviews make the statistics appear more genuine which is what the prospective consumers are trying to find. Practically a 3rd of consumers say composed reviews are the only function that makes them believe the websites' reviews are helpful and pertinent.

Source: Fan and Fuel

Reviews Are The Third Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (quantity, variety, and so on) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

86% Of Customers Would Consider Writing A Review For A Business

Your consumers are your most important resource, and it's not only because of the cash they spend at your business. If you provide a good experience, they will want to share it.

Source: Brightlocal

If A Company Takes Care Of Problems Rapidly And Efficiently, 95% Of Unhappy Consumers Will Go Back To A Business

Consumers don't expect you to be perfect. They do anticipate you to resolve things when they go wrong. If there's absolutely nothing else a company can do to resolve an issue, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

70% Of Consumers Need To Check Out A Minimum Of Four Reviews Before They Can Rely On A Business

Four reviews may be too few. The majority of people check out many more reviews to get an idea of how business is really doing. Don't depend upon that statistic alone.

Source: Brightlocal

61 Percent Of Regional Businesses Have A Typical Ranking Of 4 Or 5 Stars

Overall 2 out of 3 companies have excellent and awesome rankings. Just 5% of businesses have a ranking below three stars.

Source: Brightlocal

Reviews Shared On Twitter Can Help Increase Online Sales By 6.46 Percent

Online review statistics reveal that reviews shared on Twitter, do more to boost sales than those on any other social network.

Source: Yotpo

Majority Of Consumers Won't Use A Service If It Has Less Than A 4 Star Ranking

This stat is among many that show the importance of online rankings. Now that news of customer fulfillment travels this fast, keeping your customers delighted is more vital than ever.

57% of customers have actually searched for business with more than four stars in 2018, which is up from 48% in 2017.

11 percent looked just for businesses with an ideal five star score.

Source: Brightlocal