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More Than Half Of Customers Will Not Use A Business If It Has Less Than A 4 Star Score
This stat is one of many that illustrate the value of online scores. Now that news of customer satisfaction travels this fast, keeping your clients pleased is more important than ever.
57 percent of customers have searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.
Furthermore, 11 percent looked just for companies with an ideal five star rating.
Source: Brightlocal
A Lot Of Local Companies Have Approximately 39 Google Reviews
Individuals like to share their experience after they've gone to a supplier. Online review trends show individuals prefer to comment if they had a positive experience, instead of a unfavorable or mediocre one.
Source: Brightlocal
People Reading Reviews On A Mobile Phone Are 127% More Likely To Buy Than Desktop Users
Mobile users prefer to get things done much faster. Therefore, purchasing decisions are made rapidly.
Online reviews are clearly persuasive, yet marketers have not always come to appreciate the power of them.
Source: Martech Zone
Online Reviews Affect 67.7% Of Consumer Buying Decisions
More than 2 thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
77% Of Customers Would Likely Leave A Review If They Were Asked
More than a 35% would do it to inform others about their client experience and 24% would definitely direct their review to the company itself.
Over a 26% would want to give a review to assist other people with their decision making process.
Source: Podium
American Shoppers Regard "Product Performance" To Be The Most Valuable Info In Product Reviews
When people read reviews, they focus on various elements of the shopping experience. However according to online review statistics, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of US clients.
Source: Statista
53% Of Customers Expect Companies To Reply Within A Week To Unfavorable Reviews
Online review statistics reveal that 63% of consumer reviews stay without a reaction. That's too bad, since those businesses are losing clients that way.
Source: Review Trackers
The Average Review Length Has Gotten 65% Shorter Since 2010
At the present time reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is typical to that of a twitter tweet.
Source: Review Trackers
98 Percent Of Yelp's Website Visitors Purchased From A Business They Discovered On The Site
Typically, 142 million customers check out Yelp on a monthly basis. If you haven't claimed your totally free Yelp business page, this is as excellent a time as any.
Source: RevLocal
Just 44 Percent Of Local Companies Have Claimed Their Google My Business Listing
That's 56 percent of your competition that aren't benefiting from their listing.
While business listings on the significant review platforms are complimentary, a surprisingly low number of businesses in fact use them.
Although we now know why consumer reviews are so powerful, the majority of businesses obviously do not.
Source: LsaInsider
67% Of Consumers Report Reviews Are A "Very Crucial" Factor When Choosing A Solution Provider
When consumers have to choose a solution provider, reviews have an enormous influence on their decision.
Source: DemandGenReport