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67% Of Customers Suggest Reviews Are A "Extremely Important" Factor When Choosing A Service Provider
Reviews have a massive effect on their decision when clients have to choose a service provider.
Source: DemandGenReport
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of US Customers
24% of US shoppers consider reviews as 'exceptionally influential'.
To show the importance of online reviews and scores, did you understand that 81 percent of customers will pay more for a product with reviews and those same customers are also going to accept slower shipping times for such items.
Source: Turntonetworks
64% Of Americans Concur That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30% of customers who read customer reviews, agree that it increases their buying confidence.
Organizations use the reviews to enhance their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Online Reviews Impact 67.7% Of Consumer Buying Decisions
More than 2 thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
Unfavorable Reviews Can Boost Conversion By As Much As 85 Percent
It sounds insane, however negative reviews can be a positive force for users to devote more time on your website. According to online review data, individuals devote more than five times as long on a website when they read negative reviews.
More than two thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95 percent suspect censorship or fabricated reviews if there aren't any unfavorable ones.
Source: Reevoo
83% Of All Younger People Were Invited To Post A Review Recently
Of those invited, 80% of customers did give a review. Overall, businesses have asked 66% of all consumers to submit a review on their business.
Source: Brightlocal
72% Of Customers Won't Take Action Before They Check Out Some Reviews
Irrespective of how tempting your marketing is, you still need customer reviews. There is no way around it. Customers are still going to hear you out, but they trust other people more.
Source: My Testimonial Engine
Google Represents 57.5 Percent Of All Reviews World Wide
Google is the clear winner as far as circulation goes, but they are not the only ones in the game.
Here are the online reviews circulation rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
53% Of Customers Anticipate Businesses To Reply Within A Week To Negative Reviews
Online review statistics show that 63% of customer reviews stay without a reaction. That's regrettable, due to the fact that those companies are losing customers that way.
Source: Review Trackers
53% Of Americans Consider Item Reviews And Rankings As The Most Essential Part Of Online Shopping.
Today's consumers are wary and want the best bang for their buck. It's no wonder that they consider reading reviews as a huge part of the buying decision.
Source: Statista
90 Percent Of Consumers Require Less Than 10 Reviews To Form An Opinion About A Business
You understand what people say about very first impressions?
Users get their first impression of your businesses through reviews. Generally through less than 10 of them.
Think about asking your visitors to write one if you do not have reviews on your site.
Source: Martech Zone