83% Of Clients Don't Trust Advertising

The standard channels to reach consumers aren't as prominent as they utilized to be. The majority of users who no longer trust ads select to pay attention to clients' suggestions online.

Source: Statuslabs

89% Of Clients Browse A Companies Replies To Reviews

Not only do the majority of consumers check out the review replies, 30% of them value them highly. Practically 96% read the replies to their own reviews.

Source: Brightlocal

88% Of Executives Judge Reputation Risk As A Top Business Issue

Reputation management statistics show a company's reputation doesn't impact simply the customers. Prospective team members likewise take a look at rankings and read reviews.

Source: Deloitte

Many Best-selling Products Have An Average Ranking Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star scores are suspicious. That's why it is unnatural to get perfect 5 star rankings.

According to customer rating statistics, conversion rates start to reduce as rankings rise above 4.7.

Source: Spiegel Research Center

73% Of Consumers Think Written Reviews Are More Crucial Than Star And Number Ratings

Online review stats make it clear individuals aren't pleased with ratings alone.

Client reviews make the statistics appear more genuine which is what the prospective customers are looking for. Almost a 3rd of consumers state written reviews are the only function that makes them think the websites' reviews are beneficial and pertinent.

Source: Fan and Fuel

Software Reviews Impact Over 98% Of All Purchasers

18% of software application buyers consider reviews to be a vital factor in the purchase process. Software reviews have no impact whatsoever on just 2% of consumers. Two thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

64% Of Americans Concur That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who read customer reviews, agree that it increases their buying confidence.

Companies use the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

60 Percent Of Consumers Check Out Blog And Social Media Reviews On Their Mobile Phones Before Shopping

In-store purchasing is influenced considerably by blogs and reviews on social media. With males being two times as likely to be affected than women.

Reviews and rating data show individuals value the viewpoint of peers more than any other content.

Source: Collective Bias

72 Percent Of Consumers Won't Take Action Before They Read Some Reviews

No matter how alluring your marketing is, you still need customer reviews. There's no skirting around it. Consumers are still willing to hear you out, but they rely on other people more.

Source: My Testimonial Engine

53% Of Consumers Anticipate Companies To Respond Within A Week To Unfavorable Reviews

Online review stats prove that 63% of consumer reviews stay without a response. That's regrettable, because those companies are losing customers that way.

Source: Review Trackers

61% Of Regional Businesses Have A Typical Ranking Of 4 Or 5 Stars

Generally two thirds of companies have outstanding and great scores. Only 5% of businesses have a score listed below 3 stars.

Source: Brightlocal

If A Company Handles Issues Rapidly And Effectively, 95% Of Dissatisfied Consumers Will Go Back To A Business

Customers do not anticipate you to be perfect. They do expect you to fix things when they go wrong. If there is nothing else a company can do to solve a concern, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

49% Of Customers Consider The Number Of Online Reviews As A Necessary Consideration Of Their Purchasing Decision

Customers value not just the quality or nature of the reviews, however they consider their number and recency as well.

The share of customers, who take notice of the variety of reviews is presently at 46%.

Source: Brightlocal

Over Half Of Consumers Will Not Utilize A Business If It Has Less Than A 4 Star Score

This stat is one of numerous that highlight the value of online rankings. Now that news of customer complete satisfaction travels this fast, keeping your customers delighted is more vital than ever.

57% of consumers have searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

11% looked only for companies with a perfect five star ranking.

Source: Brightlocal