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Just 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing
That's 56 percent of your competitors that aren't benefiting from their listing.
While business listings on the major review platforms are totally free, a remarkably low number of companies actually utilize them.
Although we now understand why customer reviews are so effective, many businesses obviously do not.
Source: LsaInsider
91 Percent Of Millennials Trust Online Reviews As Much As Loved Ones
Online review stats position consumers' reviews as the most reliable source of recommendations. Online reviews usually bring the same weight as advice from friends and family.
Source: Brightlocal
90 Percent Of Visitors Need Less Than 10 Reviews To Form A Viewpoint About A Business
You know what individuals state about first impressions?
Users get their impression of your businesses through reviews. Usually through less than 10 of them.
If you do not have reviews on your website, consider asking your visitors to write one.
Source: Martech Zone
63.6% Of Consumers Check Out Google To Check For Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the end.
When it comes to trust, these online review stats reveal the general appeal of a site can only go so far.
Source: Review Trackers
98 Percent Of Yelp's Website Visitors Purchased From A Business They Discovered On The Website
Normally, 142 million customers go to Yelp each month. If you have not claimed your totally free Yelp business page, this is as excellent a time as any.
Source: RevLocal
89% Of Customers Browse A Businesses Feedback To Reviews
Not only do the majority of individuals read the review replies, 30% of them highly value them. Almost 96% read the feedback to their own reviews.
Source: Brightlocal
Only 6% Of Customers Don't Rely On Consumer Reviews At All
According to client review stats, a tremendous 19% of consumers constantly rely on online reviews and never a make a purchase without reading reviews.
Source: Statista
60% Of Consumers Seek Advice From Blog And Social Media Network Reviews On Their Cell Phones Prior To Shopping
In-store shopping is affected significantly by blogs and reviews on social media. With men being two times as likely to be affected than women.
Reviews and rating stats reveal individuals value the viewpoint of peers more than any other content.
Source: Collective Bias
88% Of Americans Stated That Product Reviews Were The Most Influential Factor When Buying Home Electronics
Stats reveal that reviews were more effective than Television advertisements at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
Most Best-selling Items Have An Average Score Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star ratings are suspicious. Somebody always has a little bit of a gripe. That's why it is abnormal to get perfect 5 star ratings. Sometimes a lower rating actually helps your overall rating.
According to customer rating stats, conversion rates begin to decrease as ratings rise above 4.7.
Source: Spiegel Research Center
Since They Want To Purchase A Service Or A Product And Desire To Get The Truth About The Businesses Items And Services, 82 Percent Of Customers Visit Review Websites.
Users come due to the fact that they have currently formed a purchase decision. The bulk of them (89 percent) purchase within a week of their visit.
Source: RevLocal
If A Company Handles Problems Quickly And Effectively, 95% Of Unsatisfied Customers Will Go Back To A Business
Consumers don't anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there's nothing else a company can do to resolve a concern, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday