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The Majority Of Popular Items Have A Typical Score Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star ratings are suspicious. That's why it is abnormal to get perfect 5 star ratings.
According to customer rating statistics, conversion rates start to decrease as scores rise above 4.7.
Source: Spiegel Research Center
77% Of Clients Do Not Rely On Reviews That Are Older Than Three Months
Customers don't care how good your product or service was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.
Consumers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.
It is for this reason that companies ought to be constantly requesting reviews.
Source: Statuslabs
67% Of Consumers Report Reviews Are A "Very Crucial" Factor When Picking A Service Provider
When consumers have to select a solution provider, reviews have a massive effect on their decision.
Source: DemandGenReport
Negative Reviews Can Increase Conversion By Up To 85 Percent
It sounds insane, however negative reviews can be a positive force for users to spend more time on your website. According to online review statistics, people spend more than 5 times as long on a website when they check out negative reviews.
When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. An overwhelming 95% suspect censorship or faked reviews if there aren't any unfavorable ones.
Source: Reevoo
The Typical Review Word Count Has Become 65% Much Shorter Since 2010
As of late reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is comparable to that of a twitter tweet.
Source: Review Trackers
53% Of Consumers Expect Businesses To Respond Within A Week To Unfavorable Reviews
Online review stats show that 63% of customer reviews go on without a reaction. That's too bad, because those companies are losing customers that way.
Source: Review Trackers
91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member
The 86% of companies doubt the integrity of online reviews. Nonetheless, they recognize the huge impact user scores have on their business. Undesirable client or employee reviews can influence 90% of job seekers.
Source: Career Arc
70% Of Consumers Prefer To Discover A Business Through Reviews And Posts, Rather Than Advertisements
Advertisements are all well and good, however it deserves trying a different approach as well. Reviews are by far the very best method to discover the truth about a product or service.
Source: Statuslabs
The Majority Of Shoppers Aged 25 To 34 Gave Reviews
According to Statista, the younger generations are surprisingly the more vocal ones.
Source: Statista
Software Reviews Impact Over 98% Of All Purchasers
18 percent of software application purchasers consider reviews to be a necessary factor in the purchase process. Software application reviews have no impact whatsoever on only 2 percent of customers. Two thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
83% Of Clients Do Not Trust Advertising
The conventional channels to reach customers aren't as prominent as they utilized to be. Many users who no longer trust advertisements pick to take note of clients' recommendations online.
Source: Statuslabs
One-half Of All Of The Millennial's "Always" Read Online Reviews For Companies
More youthful individuals know the value of being informed. User-generated content has an unassailable impact on customers.
If businesses stop to consider the power of consumer reviews over millennials, they will realize what they've been losing out on. Older people are various though, only 6% of individuals aged 55 or older check out reviews.
Source: Brightlocal