54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Organization

The star ranking is the first thing customers see. Still, users pay attention to other elements also, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a third of USA customers.

Source: Statista

Google Represents 57.5 Percent Of All Reviews World Wide

Google is in the lead here, followed by Facebook as a remote second.

These are the online reviews circulation rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

Online Reviews Affect 67.7% Of Consumer Purchasing Decisions

More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

73 Percent Of Consumers Believe Written Reviews Are More Vital Than Star And Number Ratings

Online review data make it clear people aren't pleased with ratings alone.

Client reviews make the statistics appear more authentic which is what the would-be customers are trying to find. Nearly a third of customers say written reviews are the only function that makes them believe the websites' reviews are pertinent and beneficial.

Source: Fan and Fuel

88% Of Executives View Reputation Risk As A Top Business Concern

Reputation management stats indicate a company's reputation doesn't affect simply the customers. Prospective team members likewise look at ratings and take a look at reviews.

Source: Deloitte

90 Percent Of Individuals Need Less Than 10 Reviews To Form An Opinion About A Business

You understand what people state about first impressions, right?

Users get their impression of your businesses through reviews. Normally through less than 10 of them.

If you do not have reviews on your site, think about asking your visitors to write one.

Source: Martech Zone

89% Of Consumers Choose To Read Reviews Using Their Mobile Devices

Be it via an app or a mobile browser, customers prefer to read reviews on their mobile devices.

Source: Statista

More Than Half Of Customers Won't Utilize An Organisation If It Has Less Than A 4 Star Rating

This stat is one of lots of that highlight the value of online rankings. Now that news of customer satisfaction travels this fast, keeping your clients happy is more important than ever.

57% of consumers have looked for business with more than four stars in 2018, which is up from 48% in 2017.

11% looked just for companies with an ideal five star ranking.

Source: Brightlocal

95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of American Consumers

24% of US shoppers consider reviews as 'exceptionally influential'.

To illustrate the significance of online reviews and scores, did you understand that 81% of consumers will pay more for a product with reviews and those very same consumers are also happy to accept slower shipping times for such products.

Source: Turntonetworks

More Than Half Of Consumers Aged 25 To 34 Submitted Reviews

According to Statista, the more youthful generations are seemingly the more vocal ones.

Source: Statista

95% Of Unhappy Customers Will Return To A Company If A Business Makes An Effort To Resolve Problems Rapidly And Effectively

Consumers don't expect you to be perfect. When things go wrong, they do expect you to take care of things. If there's absolutely nothing else a business can do to fix a concern, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

89% Of Clients Read A Companies Reactions To Reviews

Not only do a lot of customers read the review replies, 30% of them hold them in high regard. Practically 96% read the feedback to their own reviews.

Source: Brightlocal

Facebook Reviews Impact More Than 50 Percent Of Consumers' Purchasing Decisions

Facebook is currently the most popular social network which can likewise influence our purchasing preferences.

According to social media reviews stats, Facebook affects more than half of users' purchase decisions.

If it has positive reviews, Facebook reviews statistics expose that 4 out of 5 users are more likely to trust a local business.

Source: RevLocal

71% Of Millennials Browse Consumer Reviews Of Professional Services

Over half of all people in need of an expert service rely on online reviews.

According to online reviews stats, 59% used online reviews to pick a legal representative or a doctor.

Young people (age 18-35) are even more likely to work with a professional based upon online reviews. Only 19% of millennials will consider employing an attorney without any.

Source: Thomson Reuters

98 Percent Of Yelp's Site Visitors Purchased From A Business They Discovered On The Site

Generally, 142 million consumers go to Yelp monthly. This is as excellent a time as any if you have not declared your complimentary Yelp business page.

Source: RevLocal

83% Of All Young Customers Were Invited To Post A Review Recently

Of those invited, 80% of consumers did give a review. In general, companies have asked 66% of all clients to leave a review on their business.

Source: Brightlocal

If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More

We already touched upon the negative and positive reviews and their impact on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are fake. Consumers expect to see some unfavorable reviews.

Source: Capterra