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63.6% Of Consumers Check Out Google To Read Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the end.
These online review stats reveal the general popularity of a site can only go so far when it concerns trust.
Source: Review Trackers
30% Of Clients Feel Positive About A Company Which Reacts To Online Reviews
Corresponding with your consumers creates trust. Even something as basic as reacting to their remarks and reviews can make them feel valued.
As you might expect, customers who feel this way are more willing to invest more cash with a company.
Source: Statuslabs
95 Percent Of Travelers Read Online Reviews Prior To Reserving Travel Services
Leisure and business travelers alike check out reviews to form an opinion. Business tourists read an average of 5 reviews vs. 6-7 for leisure travelers. 59% of all tourists report that they read reviews 'constantly' or 'extremely often'.
Source: Trust You
91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member
The 86% of companies doubt the integrity of online reviews. Nevertheless, they understand the massive impact user ratings have on their business. Unfavorable customer or staff member reviews can affect 90% of job seekers.
Source: Career Arc
Just 6 Percent Of Consumers Do Not Rely On Consumer Reviews At All
According to customer review statistics, a massive 19% of customers always trust online reviews and never ever a make a purchase without checking out reviews initially.
Source: Statista
74 Percent Of Local Companies Have At A Minimum, One Google Review
One review is far from adequate to improve your site's SERP ranking.
Taking a look at online ratings statistics, we learnt that a company needs to have a minimum of 40 reviews before customers "Award" it with a star.
Source: Brightlocal
Customers Might Spend 31% More With A Business That Has Excellent Reviews
Take note of this statistic. The better other users explain your services or product, the more cash you can charge and customer review stats show us exactly just how much more.
Source: Martech Zone
53% Of Customers Expect Businesses To Respond Within A Week To Unfavorable Reviews
Online review stats clarify that 63% of customer reviews go on without a reply. That's regrettable, since those businesses are losing consumers that way.
Source: Review Trackers
When Buying Home Electronics, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor
Data reveal that reviews were more beneficial than Television ads at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
73% Of Customers Think Written Reviews Are More Crucial Than Star And Number Ratings
Online review stats make it clear people aren't pleased with scores alone.
Consumer reviews make the statistics appear more genuine which is what the prospective customers are looking for. Nearly a third of customers say written reviews are the only feature that makes them think the sites' reviews are pertinent and beneficial.
Source: Fan and Fuel
A One Star Boost In Rating Can Result In A 5% To 9% Boost In Business Earnings
Businesses that treat customers fairly usually prosper, review websites help ensure of that.
Source: Statuslabs