If A Company Handles Issues Rapidly And Effectively, 95% Of Unhappy Clients Will Return To A Company

Customers do not expect you to be perfect. They do expect you to fix things when they go wrong. If there's nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

53% Of Customers Anticipate Companies To Reply Within A Week To Unfavorable Reviews

Online review stats show that 63% of customer reviews stay without a response. That's too bad, since those companies are losing clients that way.

Source: Review Trackers

61% Of Regional Businesses Have An Average Score Of 4 To 5 Stars

Typically two-thirds of businesses have good and awesome ratings. Just 5% of businesses have a rating below three stars.

Source: Brightlocal

Many Local Businesses Have Approximately 39 Google Reviews

Individuals like to share their experience after they have gone to a supplier. Online review trends reveal individuals choose to comment if they had a positive experience, instead of a negative or average one.

Source: Brightlocal

30% Of Customers Feel Positive About A Business Which Answers Online Reviews

Corresponding with your customers establishes trust. Even something easy like responding to their comments and reviews can make them feel valued.

As you might expect, clients who feel this way are more willing to spend more money with a business.

Source: Statuslabs

86 Percent Of Consumers Would Consider Writing A Review For A Business

Your consumers are your most important resource, and it's not just because of the cash they spend at your business. If you provide an excellent experience, they will be willing to share it.

Source: Brightlocal

77% Of Consumers Would Undoubtedly Post A Review If They Were Asked

More than a 35% would do it to inform others about their customer experience and 24% would certainly direct their review to the company itself.

Over a 26% would want to give a review to assist other individuals with their decision making process.

Source: Podium

Customer Reviews On Products Are Trusted Almost 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other peoples viewpoints before they ever trust what the maker states. The reason, manufacturers' descriptions are basically ads.

Source: Martech Zone

United States Consumers Consider "Product Performance" To Be The Most Valuable Detail In Product Reviews

When people read reviews, they concentrate on different aspects of the shopping experience. But according to online review stats, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of US clients.

Source: Statista

Just 6% Of Consumers Don't Rely On Client Reviews At All

According to consumer review stats, a whopping 19 percent of consumers constantly trust online reviews and never ever a make a purchase without checking out reviews first.

Source: Statista

A Lone Business Review Can Lift Its Conversions By 10 Percent

Online review statistics show user-generated material can do miracles in regards to conversions.

A single review can have a huge effect on your business.

A hundred reviews can increase your conversion rates by as much as 37 percent. Two hundred can offer an astonishing 44% boost.

Source: RevLocal