63.6 Percent Of Consumers Visit Google To Look For Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) last.

These online review statistics show the basic popularity of a site can just presume when it comes to trust.

Source: Review Trackers

Unfavorable Reviews Can Increase Conversion By As Much As 85%

It sounds insane, but negative reviews can be a positive factor for users to devote more time on your site. According to online review stats, individuals devote more than 5 times as long on a website when they check out negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

64% Of Americans Concur That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30% of customers who check out client reviews, concur that it increases their buying confidence.

Companies use the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Facebook Reviews Affect More Than 50% Of Consumers' Purchasing Decisions

Facebook is presently the most popular social media which can likewise influence our purchasing decisions.

According to social media reviews stats, Facebook affects the majority of users' purchase choices.

Facebook reviews stats reveal that four out of five users are most likely to trust a local business if it has favorable reviews.

Source: RevLocal

88% Of Executives Judge Reputation Risk As A Top Business Concern

Reputation management statistics suggest a company's reputation doesn't impact just the consumers. Prospective employees likewise take a look at scores and take a look at reviews.

Source: Deloitte

72% Of Customers Won't Take Action Before They Check Out Some Reviews

Irrespective of how appealing your marketing is, you still need client reviews. There's no way around it. Customers are still going to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services

Leisure and business tourists alike check out reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

95% Of Disappointed Consumers Will Go Back To A Company If A Company Makes An Effort To Resolve Issues Quickly And Efficiently

Consumers do not anticipate you to be perfect. They do anticipate you to remedy things when they go wrong. If there is absolutely nothing else a business can do to deal with a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

More Than Half Of Customers Will Not Use An Organisation If It Has Less Than A 4 Star Ranking

This stat is among lots of that show the value of online scores. Now that news of customer satisfaction travels this fast, keeping your clients pleased is more crucial than ever.

57 percent of customers have actually looked for business with more than four stars in 2018, which is up from 48% in 2017.

Additionally, 11 percent looked only for organizations with a perfect five star ranking.

Source: Brightlocal

30% Of Clients Feel Comfortable With A Business Which Reacts To Online Reviews

Staying connected with your consumers builds their trust. Even something easy like reacting to their reviews and comments can make them feel appreciated.

As you may anticipate, clients who feel this way are more willing to invest more money with a business.

Source: Statuslabs

Over Half Of Consumers Aged 25-34 Wrote Reviews

According to Statista, the younger generations are seemingly the more opinionated ones.

Source: Statista

70% Of Customers Prefer To Discover A Business By Means Of Reviews And Posts, Instead Of Ads

Advertisements are all well and good, however it deserves trying a different approach also. Reviews are by far the very best way to find the truth about a product or service.

Source: Statuslabs

53% Of Customers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews

Online review stats show that 63% of client reviews go on without a reaction. That's regrettable, because those businesses are losing customers that way.

Source: Review Trackers

91 Percent Of Millennials Trust In Online Reviews As Much As Friends And Family

Online review stats place customers' reviews as the most trustworthy source of recommendations. Online reviews typically carry the same weight as recommendations from family and friends.

Source: Brightlocal

67% Of Customers Suggest Reviews Are A "Extremely Important" Factor When Picking A Service Provider

When clients need to pick a service provider, reviews have a massive influence on their decision.

Source: DemandGenReport