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67% Of Consumers Suggest Reviews Are A "Very Important" Factor When Picking A Solution Provider
When clients have to choose a service provider, reviews have a huge influence on their decision.
Source: DemandGenReport
91% Of Millennials Depend On Online Reviews As Much As Family And Friends
Online review stats put clients' reviews as the most reliable source of suggestions. Online reviews normally carry the same weight as suggestions from friends and family.
Source: Brightlocal
74 Percent Of Local Businesses Have At Least 1 Google Review
One review is far from enough to improve your website's SERP ranking.
Taking a look at online rankings statistics, we found out that a business needs to have approximately 40 reviews before buyers "Award" it with a star.
Source: Brightlocal
95% Of Disappointed Consumers Will Go Back To A Business If A Company Manages To Fix Issues Rapidly And Effectively
Clients do not expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there is nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
86% Of Consumers Would Consider Composing A Review For A Business
Your customers are your most important resource, and it's not just because of the cash they invest at your business. They will be ready to share it if you give them a good experience.
Source: Brightlocal
The Average Review Word Count Has Gotten 65% Shorter Since 2010
Lately reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is comparable to that of tweet from twitter.
Source: Review Trackers
Unfavorable Reviews Can Increase Conversion By Up To 85 Percent
It sounds insane, however negative reviews can be a positive force for users to spend more time on your website. According to online review data, individuals spend more than five times as long on a site when they check out negative reviews.
More than two thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any unfavorable ones.
Source: Reevoo
53% Of Americans Consider Product Reviews And Ratings As The Most Crucial Part Of Online Shopping.
Today's consumers are smart and desire the best bang for their buck. It's not surprising that that they consider reading reviews as a huge part of the purchasing decision.
Source: Statista
89% Of Consumers Read A Businesses Responses To Reviews
Not only do many customers check out the review replies, 30% of them highly value them. Nearly 96% read the replies to their own reviews.
Source: Brightlocal
53% Of Consumers Anticipate Companies To Answer Back Within A Week To Negative Reviews
Online review statistics show that 63% of client reviews stay without a reply. That's too bad, due to the fact that those companies are losing clients that way.
Source: Review Trackers
89% Of Buyers Choose To Read Reviews On Their Cell Phones
Be it via an app or a mobile web browser, consumers choose to read reviews on their smart phones.
Source: Statista
A Lot Of Local Businesses Have Approximately 39 Google Reviews
Individuals like to share their experience after they have gone to a vendor. Online review trends show individuals choose to comment if they had a favorable experience, instead of a negative or average one.
Source: Brightlocal
30% Of Customers Feel Comfortable With A Company Which Reacts To Online Reviews
Staying connected with your customers develops trust. Even something easy like responding to their remarks and reviews can make them feel valued.
As you might expect, customers who feel this way are happy to spend more cash with a company.
Source: Statuslabs
72 Percent Of Consumers Will Not Take Action Unless They Read Some Reviews
Regardless of how enticing your marketing is, you still need client reviews. There's no way around it. Consumers are still ready to hear you out, however they trust other individuals more.
Source: My Testimonial Engine
A Lot Of Popular Products Have An Average Score Of 4.2 To 4.7
You can't make everybody pleased, which is why perfect 5 star ratings are suspicious. Someone always has a bit of a gripe. That's why it is unnatural to get perfect 5 star rankings. In some cases a lower ranking in fact helps your overall rating.
According to customer rating statistics, conversion rates begin to reduce as scores rise above 4.7.
Source: Spiegel Research Center
90% Of Individuals Need Less Than 10 Reviews To Form An Opinion About A Business
You know what people state about first impressions?
Users get their impression of your businesses through reviews. Generally through less than 10 of them.
If you do not have reviews on your website, think about asking your visitors to write one.
Source: Martech Zone