If A Business Deals With Problems Quickly And Effectively, 95% Of Unsatisfied Clients Will Return To A Business

Clients do not anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there is nothing else a business can do to solve an issue, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

98 Percent Of Yelp's Browsers Purchased From A Business They Discovered On The Site

Typically, 142 million consumers go to Yelp on a monthly basis. If you have not claimed your free Yelp business page, this is as excellent a time as any.

Source: RevLocal

53% Of Consumers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review statistics show that 63% of client reviews remain without a reaction. That's too bad, since those businesses are losing clients that way.

Source: Review Trackers

73 Percent Of Customers Think Consumer Reviews Are More Crucial Than Star And Number Rankings

Online review statistics make it clear people aren't satisfied with scores alone.

Consumer reviews make the statistics appear more authentic which is what the potential customers are looking for. Practically a 3rd of consumers state written reviews are the only feature that makes them believe the websites' reviews are useful and appropriate.

Source: Fan and Fuel

Negative Reviews Can Improve Conversion By Up To 85%

It sounds crazy, however negative reviews can be a positive force for users to devote more time on your site. According to online review statistics, individuals spend more than 5 times as long on a site when they check out negative reviews.

More than two-thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any negative ones, an overwhelming 95 percent suspect censorship or faked reviews.

Source: Reevoo

Half Of All Millennial's "Constantly" Read Online Reviews For Companies

Younger people understand the worth of being informed. User-generated material has an indisputable influence on customers.

They will understand what they've been missing out on if businesses stop to think about the power of customer reviews over millennials. Older individuals are various though, only 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

Online Product Reviews About An Item Can Raise Its Conversion Rate By More Than 270 Percent

User review statistics reveal the purchase possibility for a product with 5 reviews is 270% higher than the very same item without reviews.

Source: Spiegel Research Center

67% Of Consumers Claim That Reviews Are A "Very Important" Factor When Selecting A Solution Provider

Reviews have a huge effect on their decision when customers have to select a service provider.

Source: DemandGenReport

89% Of Customers Like To Read Reviews On Their Smartphones

Be it by means of an app or a mobile web browser, consumers prefer to read reviews on their phones.

Source: Statista

Reviews Published On Twitter Can Help Increase Sales By 6.46%

Online review statistics show that reviews shared on Twitter, do more to increase sales than those on any other social network.

Source: Yotpo

70 Percent Of Consumers Choose To Learn About A Business Via Articles And Reviews, Instead Of Advertisements

Advertisements are all well and good, but it deserves attempting a different approach as well. Reviews are by far the very best way to discover the truth about a product or service.

Source: Statuslabs

30% Of Customers Feel Favorable To A Company Which Responds To Online Reviews

Staying connected with your consumers develops trust. Even something as basic as responding to their comments and reviews can make them feel appreciated.

As you might expect, customers who feel this way are going to spend more money with a company.

Source: Statuslabs

15% Of People Do Not Trust Businesses With No Online Reviews

No trust indicates no interactions. 15% of potential clients won't even consider working with a business they can't find opinions about.

Source: Statuslabs

77% Of Buyers Don't Rely On Reviews That Are Older Than Three Months

Consumers don't care how great your product or service was in the past. Part of why online reviews matter is because they are fresh and relevant.

Customers understand businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.

It is for this reason that businesses need to be constantly requesting reviews.

Source: Statuslabs

US Consumers View "Product Performance" To Be The Most Useful Information In Product Reviews

When people check out reviews, they focus on different elements of the shopping experience. But according to online review statistics, 60% of them are most interested in the item's performance.

Client satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of USA customers.

Source: Statista

Favorable Reviews Encourage 68 Percent Of Consumers To Choose Local Businesses

Since the large majority of customers check out reviews, you would want yours to be enticing to new customers, right? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Almost All Customers, Who Use Online Reviews, Read Them Early On In The Purchasing Process

Let's say you wish to purchase a brand-new vehicle and there are several models which fit your requirements. How do you pick the best one for you? Well, you read the reviews.

With the help of other people, you quickly choose one that works for you. That's how positive reviews transform consumers into customers.

Source: Consumer Affairs

More Than Four Negative Reviews About A Company Or Service May Decrease Sales By 70 Percent

One negative review is enough for 35 percent of a website's visitors to choose not to buy. Three negative reviews can cost a business 59% fewer sales.

Naturally, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone