If A Business Deals With Problems Quickly And Efficiently, 95% Of Unhappy Clients Will Return To A Company

Customers do not anticipate you to be perfect. They do expect you to remedy things when they go wrong. If there is absolutely nothing else a business can do to fix an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

The Average Review Length Has Become 65% Shorter Since 2010

Currently reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is typical to that of tweet on twitter.

Source: Review Trackers

Reviews Shared On Twitter Can Boost Online Sales By 6.46%

Online review statistics reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.

Source: Yotpo

64% Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who read client reviews, concur that it increases their buying confidence.

Businesses use the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

US Consumers Regard "Product Performance" To Be The Most Helpful Detail In Product Reviews

When individuals read reviews, they focus on various elements of the shopping experience. But according to online review statistics, 60% of them are most interested in the item's performance.

Client satisfaction, product quality and quality with time are the next few considerations for more than 50% of USA customers.

Source: Statista

88% Of Executives Judge Reputation Risk As A Top Business Problem

Reputation management stats indicate a business's reputation does not affect simply the customers. Potential employees likewise take a look at rankings and read reviews.

Source: Deloitte

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of United States Customers

24% of US shoppers consider reviews as 'very influential'.

To highlight the value of online reviews and ratings, did you understand that 81% of consumers will pay more for an item with reviews and those same customers are likewise happy to accept slower shipping times for such items.

Source: Turntonetworks

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Company

The star rating is the first thing customers see. Still, users take notice of other aspects too, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of United States consumers.

Source: Statista

Reviews Are The Third Most Influential Ranking Aspect For Google's Local 3 Pack

Review signals (quantity, diversity, etc.) account for 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

Online Item Reviews About A Product Can Boost Its Conversion Rate By A Staggering 270 Percent

User review stats reveal the purchase likelihood for an item with five reviews is 270% higher than the same item without reviews.

Source: Spiegel Research Center

70 Percent Of Customers Prefer To Find Out About A Business By Means Of Reviews And Posts, Instead Of Advertisements

Ads are all well and good, however it deserves trying a different approach too. Reviews are by far the very best method to discover the truth about a service or product.

Source: Statuslabs

61% Of Regional Businesses Have A Typical Rating Of 4 To 5 Stars

Generally two-thirds of companies have excellent and awesome rankings. Only 5% of businesses have a ranking listed below three stars.

Source: Brightlocal

Just 6% Of Customers Don't Trust Customer Reviews At All

According to consumer review statistics, a whopping 19 percent of consumers constantly rely on online reviews and never a make a purchase without reading reviews.

Source: Statista

63.6 Percent Of Consumers Visit Google To Read Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) last.

When it comes to trust, these online review statistics reveal the basic appeal of a website can just go so far.

Source: Review Trackers

77% Of Consumers Do Not Trust Reviews That Are Older Than Three Months

Consumers don't care how good your service or product was in the past. Part of why online reviews matter is because they are relevant and fresh.

Consumers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that businesses should to be constantly asking for reviews.

Source: Statuslabs

72 Percent Of Clients Will Not Take Action Before They Read Some Reviews

No matter how alluring your marketing is, you still require customer reviews. There is no skirting around it. Consumers are still willing to hear you out, however they rely on other people more.

Source: My Testimonial Engine

A One Star Increase In Score Can Cause A 5% To 9% Boost In Business Profits

Businesses that treat clients fairly typically prosper, review sites help make sure of that.

Source: Statuslabs

Fifty Percent Of All Of The Millennial's "Constantly" Check Out Online Reviews For Companies

Younger people understand the worth of being informed. User-generated material has an unassailable effect on customers.

If businesses stop to consider the power of customer reviews over millennials, they will recognize what they've been missing out on. Older people are various though, only 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal