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Only 6 Percent Of Consumers Do Not Trust Consumer Reviews At All
According to customer review statistics, a whopping 19% of consumers always rely on online reviews and never ever a purchase without reading reviews initially.
Source: Statista
USA Shoppers View "Product Performance" To Be The Most Valuable Detail In Product Reviews
They focus on different elements of the shopping experience when individuals read reviews. However according to online review stats, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality with time are the next few factors to consider for more than 50% of US customers.
Source: Statista
86% Of Customers Would Consider Writing A Review For A Business
Your customers are your most important resource, and it's not only because of the cash they spend at your business. They will be willing to share it if you offer them a good experience.
Source: Brightlocal
Positive Reviews Motivate 68% Of Customers To Choose Local Businesses
Given that the huge majority of customers check out reviews, you'd want yours to be appealing to brand-new customers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
73 Percent Of Customers Think Consumer Reviews Are More Important Than Star And Number Ratings
Online review statistics make it clear individuals aren't satisfied with scores alone.
Client reviews make the stats appear more genuine which is what the would-be clients are looking for. Almost a third of consumers say written reviews are the only function that makes them think the sites' reviews are relevant and beneficial.
Source: Fan and Fuel
53% Of Customers Anticipate Businesses To Reply Within A Week To Negative Reviews
Online review statistics reveal that 63% of consumer reviews go on without a response. That's too bad, because those companies are losing customers that way.
Source: Review Trackers
95% Of Disappointed Customers Will Go Back To A Business If A Business Makes An Effort To Resolve Issues Quickly And Efficiently
Clients don't anticipate you to be perfect. They do expect you to take care of things when they go wrong. If there's absolutely nothing else a business can do to fix a concern, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
53% Of Americans Consider Product Reviews And Rankings As The Most Crucial Part Of The Online Shopping Experience In 2018.
Today's consumers are wary and want the very best bang for their buck. It's no surprise that they consider reading reviews as a big part of the buying decision.
Source: Statista
30% Of Customers Feel Positive About A Company Which Responds To Online Reviews
Communicating with your consumers establishes trust. Even something easy like reacting to their reviews and comments can make them feel valued.
As you might anticipate, customers who feel this way are happy to spend more cash with a business.
Source: Statuslabs
Reviews Published On Twitter Can Boost Sales By 6.46 Percent
Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
88% Of Executives View Reputation Risk As A Top Business Concern
Reputation management stats suggest a company's reputation does not impact simply the clients. Prospective employees also take a look at rankings and read reviews.
Source: Deloitte
72 Percent Of Customers Will Not Take Action Before They Read Some Reviews
No matter how enticing your marketing is, you still need client reviews. There's no way around it. Customers are still willing to hear you out, but they rely on other individuals more.
Source: My Testimonial Engine