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98 Percent Of Yelp's Site Visitors Purchased From A Business They Discovered On The Website
Normally, 142 million customers check out Yelp monthly. If you haven't claimed your totally free Yelp business page, this is as excellent a time as any.
Source: RevLocal
61% Of Local Businesses Have A Typical Score Of 4 To 5 Stars
Generally two-thirds of businesses have great and exceptional rankings. Just 5% of businesses have a ranking below 3 stars.
Source: Brightlocal
If A Company Makes An Effort To Solve Issues Rapidly And Efficiently, 95% Of Disappointed Clients Will Go Back To A Company
Customers do not expect you to be perfect. When things go wrong, they do anticipate you to fix things. If there is absolutely nothing else a company can do to resolve a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
70 Percent Of Customers Choose To Learn About A Business Via Reviews And Short Articles, Instead Of Advertisements
Advertisements are all well and good, however it deserves trying a different approach as well. Reviews are without a doubt the very best way to discover the truth about a service or product.
Source: Statuslabs
77% Of Customers Do Not Rely On Reviews That Are Older Than 3 Months
Consumers don't care how excellent your service or product was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.
Consumers understand businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.
It is for this reason that businesses ought to be constantly asking for reviews.
Source: Statuslabs
89% Of Shoppers Prefer To Read Reviews On Their Smart Devices
Be it through an app or a mobile web browser, customers prefer to read reviews on their mobile devices.
Source: Statista
64% Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30 percent of customers who check out client reviews, concur that it increases their purchasing confidence.
Companies use the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Online Reviews Affect 67.7% Of Consumer Purchasing Decisions
More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
Google Represents 57.5% Of All Reviews All Over The World
Google is the clear winner as far as circulation goes, but they are not the only ones in the game.
Here's the online reviews circulation rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
72% Of Clients Won't Take Action Unless They Check Out Some Reviews
No matter how eye-catching your marketing is, you still require customer reviews. There is no skirting around it. Customers are still going to hear you out, however they trust other people more.
Source: My Testimonial Engine
71% Of Millennials Search Consumer Reviews Of Professional Services
Majority of all individuals in need of a professional service rely on online reviews.
According to online reviews stats, 59% used online reviews to pick a medical professional or an attorney.
Younger people (age 18-35) are even more inclined to hire a professional based on online reviews. Just 19% of millennials will consider working with a lawyer without any.
Source: Thomson Reuters
53% Of Customers Expect Companies To Respond Within A Week To Negative Reviews
Online review statistics prove that 63% of customer reviews stay without a reply. That's too bad, since those companies are losing clients that way.
Source: Review Trackers
90 Percent Of Customers Need Less Than 10 Reviews To Form A Viewpoint About A Business
You know what individuals state about very first impressions?
Users get their impression of your businesses through reviews. Usually through less than 10 of them.
Consider asking your visitors to write one if you do not have reviews on your site.
Source: Martech Zone
95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Related Services
Leisure and business tourists alike check out reviews to form an opinion. Business tourists check out approximately 5 reviews vs. 6-7 for leisure travelers. 59% of all travelers report that they check out reviews 'always' or 'very frequently'.
Source: Trust You