30% Of Customers Feel Positive About A Company Which Answers Online Reviews

Keeping in touch with your clients develops trust. Even something easy like responding to their remarks and reviews can make them feel appreciated.

As you might expect, clients who feel this way are happy to invest more money with a company.

Source: Statuslabs

Customer Reviews On Products Are Trusted Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples viewpoints before they ever trust what the producer states. The reason, manufacturers' descriptions are essentially advertisements.

Source: Martech Zone

Facebook Reviews Impact More Than 50 Percent Of Consumers' Purchasing Decisions

Facebook is presently the most popular social network which can also influence our buying decisions.

According to social reviews statistics, Facebook affects more than half of users' purchase choices.

Facebook reviews stats expose that 4 out of 5 users are most likely to rely on a local business if it has favorable reviews.

Source: RevLocal

Online Item Reviews About A Product Can Raise Its Conversion Rate By More Than 270 Percent

User review stats reveal the purchase possibility for an item with 5 reviews is 270 percent higher than the exact same product without reviews.

Source: Spiegel Research Center

88% Of Executives Regard Reputation Risk As A Leading Business Problem

Reputation management stats suggest a company's reputation doesn't impact just the clients. Potential team members also take a look at ratings and read reviews.

Source: Deloitte

Software Application Reviews Influence Over 98% Of All Buyers

18% of software purchasers consider reviews to be an important factor in the purchase process. Software reviews have no effect whatsoever on just 2 percent of consumers. Two-thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

83% Of All Young Buyers Were Asked To Submit A Review Recently

Of those invited, 80% of customers did give a review. Overall, businesses have actually asked 66% of all consumers to leave a review on their business.

Source: Brightlocal

70% Of Consumers Choose To Discover A Business By Means Of Short Articles And Reviews, Rather Than Ads

Advertisements are all well and good, but it deserves trying a different approach also. Reviews are by far the best way to find the truth about a service or product.

Source: Statuslabs

67% Of Customers Admit Reviews Are A "Very Important" Factor When Choosing A Service Provider

When clients have to choose a solution provider, reviews have a huge influence on their decision.

Source: DemandGenReport

Unfavorable Reviews Can Increase Conversion By Up To 85 Percent

It sounds crazy, however negative reviews can be a positive force for users to spend more time on your site. According to online review data, individuals devote more than 5 times as long on a site when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95% suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

Over Half Of Consumers Won't Utilize A Company If It Has Less Than A 4 Star Ranking

This stat is among numerous that show the significance of online ratings. Now that news of client fulfillment travels this quick, keeping your consumers pleased is more crucial than ever.

57 percent of consumers have looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

Moreover, 11% looked just for companies with an ideal five star rating.

Source: Brightlocal

If A Business Makes An Effort To Solve Problems Quickly And Effectively, 95% Of Disappointed Consumers Will Go Back To A Business

Clients do not anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there's nothing else a business can do to deal with a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

More Than Half Of People Aged 25-34 Published Reviews

According to Statista, the more youthful generations are unsurprisingly the more opinionated ones.

Source: Statista

15 Percent Of Buyers Do Not Trust Businesses Without Having Online Reviews

No trust means no interactions. 15% of potential clients won't even think about doing business with a business they can't find opinions about.

Source: Statuslabs

95 Percent Of Travelers Read Online Reviews Prior To Reserving Travel Services

Leisure and business travelers alike read reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

73% Of Customers Believe Customer Reviews Are More Important Than Star And Number Scores

Online review data make it clear people aren't pleased with scores alone.

Written reviews make the statistics appear more genuine which is what the potential clients are trying to find. Nearly a third of consumers state written reviews are the only function that makes them think the sites' reviews are beneficial and appropriate.

Source: Fan and Fuel