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89% Of Customers Prefer To Read Reviews On Their Mobile Phones
Be it via an app or a mobile web browser, people young and old prefer to read reviews on their phones.
Source: Statista
Clients Could Spend 31% More With A Business That Has Excellent Reviews
Take notice of this statistic. The more detailed other users describe your product or service, the more money you can charge and customer review stats show us exactly how much more.
Source: Martech Zone
If It Has Negative Reviews As Well, 52% Of Customers Trust A Product More
We already touched upon the negative and positive reviews and their effect on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are phony. Customers expect to see some negative reviews.
Source: Capterra
64% Of Americans Concur That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30 percent of customers who check out customer reviews, concur that it increases their purchasing confidence.
Businesses use the reviews to improve their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
67% Of Customers Claim That Reviews Are A "Extremely Important" Factor When Selecting A Service Provider
Reviews have an enormous impact on their decision when consumers have to choose a service provider.
Source: DemandGenReport
77% Of Customers Would Most Likely Give A Review If They Were Asked
More than a 35% would post a review to inform others about their client experience and 24% would definitely direct their review to the business itself.
Over a 26% would want to leave a review to help other individuals with their choice making process.
Source: Podium
77% Of Users Do Not Rely On Reviews That Are Older Than Three Months
Customers don't care how excellent your product or service was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.
Customers know businesses lose their touch all the time, which is why most of them regard older reviews unimportant.
It is for this reason that companies ought to be constantly asking for reviews.
Source: Statuslabs
Many Popular Products Have A Typical Rating Of 4.2 To 4.7
You can't make everyone pleased, which is why perfect 5 star ratings are suspicious. Somebody always has a little a gripe. That's why it is unnatural to get perfect 5 star scores. In some cases a lower rating in fact helps your overall rating.
According to client rating statistics, conversion rates begin to decrease as rankings rise above 4.7.
Source: Spiegel Research Center
90 Percent Of Users Need Less Than 10 Reviews To Form A Viewpoint About A Business
You understand what individuals say about very first impressions?
Users get their impression of your businesses through reviews. Normally through less than 10 of them.
Think about asking your visitors to write one if you do not have reviews on your website.
Source: Martech Zone
72% Of Clients Will Not Take Action Before They Check Out Some Reviews
Regardless of how alluring your marketing is, you still need client reviews. There is no way around it. Consumers are still happy to hear you out, but they trust other people more.
Source: My Testimonial Engine
Only 6 Percent Of Consumers Do Not Rely On Consumer Reviews At All
According to client review data, a massive 19 percent of customers always rely on online reviews and never a make a purchase without checking out reviews.
Source: Statista