Over Half Of Customers Won't Utilize A Business If It Has Less Than A 4 Star Ranking

This stat is among many that show the importance of online scores. Now that news of consumer satisfaction travels this quick, keeping your clients happy is more crucial than ever.

57 percent of consumers have actually looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

11% looked just for services with an ideal five star ranking.

Source: Brightlocal

United States Consumers View "Product Performance" To Be The Most Valuable Information In Product Reviews

They focus on different aspects of the shopping experience when individuals read reviews. However according to online review statistics, 60% of them are most thinking about the item's performance.

Client satisfaction, product quality and quality over time are the next few considerations for more than 50% of USA clients.

Source: Statista

15% Of Customers Don't Trust Businesses With No Online Reviews

No trust indicates no interactions. 15 percent of prospective clients will not even consider doing business with a business they can't discover opinions about.

Source: Statuslabs

If A Company Takes Care Of Problems Quickly And Efficiently, 95% Of Disappointed Consumers Will Go Back To A Business

Consumers don't expect you to be perfect. They do expect you to deal with things when they go wrong. If there is nothing else a company can do to fix a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

83 Percent Of Clients Do Not Trust Advertising

The standard channels to reach customers aren't as prominent as they used to be. A lot of users who no longer trust advertisements select to pay attention to clients' recommendations online.

Source: Statuslabs

Because They Desire To Buy A Service Or An Item And Want To Get The Facts About The Businesses Items And Services, 82 Percent Of Customers Go To Review Sites.

Review sites are locations that customers go to get the truth about a item, business or service . Because they have currently formed a purchase decision, users come. The bulk of them (89%) purchase within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal

Just 44 Percent Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't taking advantage of their listing.

While business listings on the major review platforms are complimentary, a surprisingly low number of businesses actually make use of them.

Although we now know why consumer reviews are so powerful, most businesses apparently do not.

Source: LsaInsider

If They Were Asked, 77% Of Clients Would Certainly Submit A Review

More than a 35% would leave a review to inform others about their client encounter and 24% would most likely direct their review to the business itself.

Over a 26% would be willing to submit a review to assist other people with their choice making process.

Source: Podium

89% Of Consumers Browse A Companies Replies To Reviews

Not only do most individuals read the review replies, 30% of them hold them in high regard. Nearly 96% read the reactions to their own reviews.

Source: Brightlocal

Half Of All Of The Millennial's "Always" Check Out Online Reviews For Companies

More youthful people know the worth of being informed. User-generated material has an unassailable influence on consumers.

They will realize what they've been missing out on if businesses stop to consider the power of consumer reviews over millennials. Older people are different though, just 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal

72 Percent Of Clients Will Not Take Action Before They Check Out Some Reviews

Irrespective of how captivating your marketing is, you still need consumer reviews. There's no other way around it. Consumers are still happy to hear you out, however they rely on other people more.

Source: My Testimonial Engine