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89% Of Consumers Like To Read Reviews Using Their Smartphones
Be it through an app or a mobile web browser, clients prefer to read reviews on their mobile devices.
Source: Statista
61% Of Local Businesses Have An Average Rating Of 4 Or 5 Stars
Generally two-thirds of companies have excellent and outstanding scores. Just 5% of businesses have a score below 3 stars.
Source: Brightlocal
73 Percent Of Customers Believe Client Reviews Are More Crucial Than Star And Number Rankings
Online review statistics make it clear individuals aren't satisfied with scores alone.
Consumer reviews make the statistics appear more genuine which is what the potential customers are looking for. Almost a 3rd of consumers say composed reviews are the only function that makes them believe the sites' reviews are relevant and beneficial.
Source: Fan and Fuel
Buyers Checking Out Reviews On A Mobile Device Are 127% Most Likely To Purchase Than Desktop Users
Mobile users prefer to get things done much faster. Purchasing decisions are made rapidly.
Online reviews are certainly convincing, yet online marketers have not necessarily come to value the power of them.
Source: Martech Zone
63.6% Of Consumers Check Out Google To Read Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the bottom of the list.
When it comes to trust, these online review stats reveal the general appeal of a site can just go so far.
Source: Review Trackers
Over Half Of Customers Aged 25-34 Published Reviews
According to Statista, the more youthful generations are obviously the more vocal ones.
Source: Statista
83 Percent Of Consumers Do Not Trust Advertising
The conventional channels to reach consumers aren't as influential as they used to be. The majority of users who no longer trust advertisements choose to focus on consumers' recommendations online.
Source: Statuslabs
53% Of Consumers Anticipate Companies To Answer Back Within A Week To Negative Reviews
Online review statistics prove that 63% of client reviews stay without a reaction. That's too bad, due to the fact that those businesses are losing consumers that way.
Source: Review Trackers
A Lot Of Local Companies Have Approximately 39 Google Reviews
People like to share their experience after they've visited a supplier. Online review trends show people choose to comment if they had a positive experience, rather than a negative or mediocre one.
Source: Brightlocal
95% Of Disappointed Consumers Will Go Back To A Company If A Business Deals With Issues Rapidly And Efficiently
Consumers do not expect you to be perfect. When things go wrong, they do expect you to fix things. If there is absolutely nothing else a company can do to deal with a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
98% Of Yelp's Browsers Purchased From A Business They Found On The Site
Generally, 142 million consumers go to Yelp each month. This is as excellent a time as any if you haven't declared your totally free Yelp business page.
Source: RevLocal