73% Of Customers Believe Customer Reviews Are More Vital Than Star And Number Scores

Online review stats make it clear people aren't pleased with ratings alone.

Consumer reviews make the stats appear more genuine which is what the potential consumers are trying to find. Nearly a 3rd of customers say written reviews are the only feature that makes them think the sites' reviews are helpful and appropriate.

Source: Fan and Fuel

30% Of Customers Feel Positive About A Company Which Responds To Online Reviews

Corresponding with your customers builds their trust. Even something like reacting to their comments and reviews can make them feel valued.

As you may expect, clients who feel this way are going to invest more money with a business.

Source: Statuslabs

77% Of Buyers Do Not Rely On Reviews That Are Older Than 3 Months

Customers don't care how good your product or service was in the past. Due to the fact that they are relevant and fresh, is part of why online reviews matter.

Consumers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that companies need to be continuously asking for reviews.

Source: Statuslabs

More Than Half Of Clients Aged 25-34 Submitted Reviews

According to Statista, the more youthful generations are reportedly the more opinionated ones.

Source: Statista

If It Has Unfavorable Reviews As Well, 52% Of Customers Trust A Product More

We already touched upon the negative and positive reviews and their result on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are fake. People anticipate to see some unfavorable reviews.

Source: Capterra

Facebook Reviews Impact More Than 50% Of Consumers' Buying Decisions

Facebook is presently the most popular social network which can also influence our purchasing preferences.

According to social reviews statistics, Facebook impacts over half of users' purchase choices.

If it has favorable reviews, Facebook reviews stats reveal that four out of five users are most likely to trust a local business.

Source: RevLocal

72 Percent Of Customers Won't Take Action Before They Read Some Reviews

No matter how captivating your marketing is, you still need customer reviews. There is no way around it. Clients are still happy to hear you out, but they rely on other individuals more.

Source: My Testimonial Engine

74% Of Local Businesses Have At A Minimum, 1 Google Review

One review is far from enough to improve your website's SERP ranking.

Looking at online scores statistics, we learnt that a company requires to have approximately 40 reviews before buyers "Award" it with a star.

Source: Brightlocal

Software Application Reviews Impact Over 98 Percent Of All Buyers

18 percent of software application purchasers consider reviews to be a vital factor in the purchase process. Software application reviews have no effect whatsoever on just 2 percent of consumers. Two thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

64% Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30% of customers who check out consumer reviews, concur that it increases their purchasing confidence.

Companies utilize the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

95% Of Unsatisfied Clients Will Go Back To A Company If A Business Takes Care Of Issues Rapidly And Effectively

Clients do not expect you to be perfect. They do expect you to deal with things when they go wrong. If there's nothing else a company can do to solve an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

USA Buyers Regard "Product Performance" To Be The Most Valuable Information In Product Reviews

They focus on different aspects of the shopping experience when individuals read reviews. But according to online review stats, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of USA customers.

Source: Statista

Online Item Reviews About A Product Can Raise Its Conversion Rate By An Incredible 270 Percent

User review stats reveal the purchase likelihood for a product with five reviews is 270% higher than the same item without reviews.

Source: Spiegel Research Center

Over Half Of Customers Won't Use A Service If It Has Less Than A 4 Star Rating

This stat is among lots of that highlight the importance of online scores. Now that news of consumer complete satisfaction travels this fast, keeping your clients pleased is more important than ever.

57% of customers have actually searched for companies with more than four stars in 2018, which is up from 48% in 2017.

Moreover, 11 percent looked just for organizations with a best five star rating.

Source: Brightlocal

A One Star Increase In Score Can Cause A 5% To 9% Boost In Business Profits

Businesses that treat consumers honorably typically succeed, review sites help make sure of that.

Source: Statuslabs