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A Lot Of Local Businesses Have Approximately 39 Google Reviews
Individuals like to share their experience after they've visited a supplier. Online review trends show individuals choose to comment if they had a positive experience, rather than a mediocre or unfavorable one.
Source: Brightlocal
The Majority Of Individuals Aged 25 To 34 Posted Reviews
According to Statista, the younger generations are obviously the more vocal ones.
Source: Statista
89% Of Shoppers Want To Read Reviews Using Their Cell Phones
Be it through an app or a mobile browser, customers prefer to read reviews on their mobile devices.
Source: Statista
89% Of Customers Browse A Businesses Replies To Reviews
Not only do the majority of consumers read the review replies, 30% of them highly value them. Nearly 96% read the reactions to their own reviews.
Source: Brightlocal
If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust A Product More
We already discussed the positive and negative reviews and their result on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are phony. Consumers expect to see some negative reviews.
Source: Capterra
Just 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing
That's 56 percent of your competitors that aren't benefiting from their listing.
While business listings on the major review platforms are totally free, a remarkably low number of companies really use them.
Although we now understand why client reviews are so effective, the majority of businesses obviously do not.
Source: LsaInsider
When Purchasing Home Electronic Devices, 88% Of Americans Declared That Product Reviews Were The Most Influential Element
Stats reveal that reviews were more effective than TV advertisements at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
15% Of Customers Don't Trust Businesses Without Online Reviews
No trust implies no interactions. 15 percent of possible customers won't even consider working with a business they can't find opinions about.
Source: Statuslabs
The Majority Of Popular Products Have An Average Ranking Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star rankings are suspicious. That's why it is abnormal to get perfect 5 star rankings.
According to client rating statistics, conversion rates begin to reduce as ratings rise above 4.7.
Source: Spiegel Research Center
Reviews Published On Twitter Can Help Boost Revenues By 6.46 Percent
Online review data show that reviews shared on Twitter, do more to boost sales than those on any other social network.
Source: Yotpo
If A Company Takes Care Of Issues Quickly And Effectively, 95% Of Dissatisfied Consumers Will Return To A Business
Consumers don't expect you to be perfect. They do anticipate you to remedy things when they go wrong. If there's nothing else a business can do to solve an issue, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday