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95% Of Unhappy Consumers Will Return To A Company If A Business Manages To Resolve Problems Rapidly And Efficiently
Consumers do not expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there is absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
Software Application Reviews Influence Over 98% Of All Purchasers
18% of software application buyers consider reviews to be an important factor in the purchase procedure. Software reviews have no impact whatsoever on just 2 percent of consumers. Two-thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
A One Star Boost In Rating Can Cause A 5% To 9% Increase In Business Revenue
Businesses that treat clients honorably normally flourish, review sites help make sure of that.
Source: Statuslabs
53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews
Online review stats show that 63% of consumer reviews remain without a response. That's too bad, due to the fact that those companies are losing consumers that way.
Source: Review Trackers
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than 2 thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
74% Of Regional Businesses Have At Least 1 Google Review
A single review is far from enough to improve your website's SERP ranking.
Taking a look at online rankings data, we discovered that a business needs to have an average of 40 reviews before people "Award" it with a star.
Source: Brightlocal
83% Of Clients Do Not Rely On Advertising
The standard channels to reach customers aren't as influential as they used to be. Many users who no longer trust advertisements pick to focus on clients' recommendations online.
Source: Statuslabs
98 Percent Of Yelp's Visitors Purchased From A Business They Discovered On The Site
Typically, 142 million customers visit Yelp every month. If you have not declared your free Yelp business page, this is as good a time as any.
Source: RevLocal
Consumer Reviews On Products Are Relied On Nearly 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples viewpoints before they ever trust what the maker states. The reason, manufacturers' descriptions are generally ads.
Source: Martech Zone
72% Of Clients Will Not Take Action Unless They Check Out Some Reviews
Irrespective of how alluring your marketing is, you still require consumer reviews. There's no skirting around it. Clients are still going to hear you out, however they trust other people more.
Source: My Testimonial Engine
61 Percent Of Local Businesses Have A Typical Score Of 4 Or 5 Stars
Overall 2 out of 3 companies have excellent and outstanding rankings. Just 5% of businesses have a ranking listed below 3 stars.
Source: Brightlocal
Just 44 Percent Of Local Businesses Have Actually Claimed Their Google My Business Listing
That's 56 percent of your competitors that aren't benefiting from their listing.
While business listings on the major review platforms are free, a remarkably low number of businesses in fact make use of them.
Although we now know why customer reviews are so effective, a lot of businesses apparently don't.
Source: LsaInsider