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Software Application Reviews Influence Over 98% Of All Purchasers
18% of software application buyers consider reviews to be a vital factor in the purchase process. Software application reviews have no effect whatsoever on just 2 percent of consumers. Two-thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
More Than Four Negative Reviews About A Company Or Product Might Decrease Sales By 70 Percent
One negative review is enough for 35% of a site's visitors to decide not to buy. 3 negative reviews can cost a business 59% less sales.
Of course, they can be compensated by the large number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Half Of All Of The Millennial's "Always" Read Online Reviews For Businesses
Younger people understand the value of being informed. User-generated material has an unassailable influence on consumers.
If businesses stop to consider the power of client reviews over millennials, they will recognize what they've been losing out on. Older people are different though, just 6% of individuals aged 55 or older check out reviews.
Source: Brightlocal
Reviews Posted On Twitter Can Help Increase Sales By 6.46 Percent
Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Related Services
Leisure and business tourists alike check out reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
If A Business Deals With Problems Quickly And Effectively, 95% Of Dissatisfied Clients Will Go Back To A Company
Clients do not expect you to be perfect. They do expect you to resolve things when they go wrong. If there is absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
Due To The Fact That They Want To Purchase An Item Or A Service And Desire To Get The Facts About The Businesses Items And Services, 82% Of Customers Go To Review Sites.
Review websites are places that customers go to get the truth about a business, service or item . Users come because they have actually already formed a purchase decision. The majority of them (89%) purchase within a week of their visit. And 29% do so in 24 hours.
Source: RevLocal
89% Of Consumers Prefer To Read Reviews Using Their Mobile Phones
Be it by means of an app or a mobile web browser, customers prefer to read reviews on their phones.
Source: Statista
Google Accounts For 57.5% Of All Reviews Worldwide
As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.
Here are the online reviews circulation rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
53% Of Customers Expect Businesses To Reply Within A Week To Negative Reviews
Online review statistics show that 63% of client reviews stay without a response. That's regrettable, because those companies are losing clients that way.
Source: Review Trackers
71% Of Millennials Search Customer Reviews Of Professional Services
More than half of all individuals in need of an expert service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to pick a lawyer or a medical professional.
Young people (age 18-35) are a lot more likely to employ an expert based upon online reviews. Only 19% of millennials will think about employing a lawyer without any.
Source: Thomson Reuters
77% Of Individuals Do Not Rely On Reviews That Are Older Than 3 Months
Consumers don't care how great your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.
Consumers understand businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.
It is for this reason that businesses should to be constantly asking for reviews.
Source: Statuslabs